Qatar Airways recrute
Plusieurs Profils
Reservation and
Ticketing Supervisor
We are currently recruiting for the role of Reservations and Ticketing
Supervisor in
The role plans, supervises and supports the Reservation and Ticketing
staff in order to achieve optimal customer satisfaction and surpass the annual
revenue targets. Encourages teamwork, consistency of service and proper
coordination .Support staff and customers to resolve difficult issues /problems
pertaining to Reservations and Ticketing, on a daily basis. Arranges
reservations and routing for using timetables, airline manuals, reference
guides, and tariff book to encourage to maximum revenue for the Airline.
Perform a proper flight firming check to maximize flight utilization and
reduce No-shows. Deal with all mishandled passengers, NORECs and DNB as
required each day to reduce passenger complaints. Guide, support and assist the
Reservation and Ticketing staff on any queries and supervise the unit in the
absence of the Line Manager. Brief and update the Ticketing Office or
Management regularly on any requests that require their approval.
Qualifications:
The successful candidate will have the following qualifications and
skills:
-Relevant College or University qualifications
-Minimum 3 years of job-related experience
-Excellent communication skills with fluency in the English language
-Ability to foster teamwork among team members
-Knowledge of special rates/ offers/ promotions.
-Mathematical skills.
-Fair knowledge of World Geography.
Sales Operations
Coordinator
Qatar Airways is currently looking to recruit the role of Sales
Operations Coordinator, which will be based in
The role is responsible for the execution of daily sales operations’
tasks for the assigned region, adhering closely to established processes and
policy guidelines. Deliver five star service for internal sales teams and
external trade partners, which will facilitate QR revenue generating sales
activities. Play an active role in maintaining strong esprit de corp for the
sales operations team, and participate in relationship building with internal
stakeholders
Operational
Accountabilities:
- Adhere closely
to Standard Operating Procedures (SoPs) for sales operations functions
ensuring alignment to QR’s global sales operations principles
- Play a leading
role in the team for executing sales operations activities including (but
not limited to) Reservations and Ticketing, Trade/Corporate Account
support, Group Sales, Sales Support, Sales Systems, and Sales
Administration.
- Deliver
customer-friendly, value added communications to external trade partners
on QR-related matters such as campaigns, policy changes and fare revisions.
- Support the
sales team in maintaining an up-to-date database of trade partners within
the region. Provide line managers and regional management with regular
reporting on key departmental performance metrics, outstanding issues.
- Mentor junior
colleagues in the team and guide them in maintaining high standards of
service delivery.
Qualifications:
The successful candidate will have the following qualifications and
skills:
- Relevant College or University qualification
- Minimum 3
years of job-related experience
- Excellent
communication skills with fluency in the English language
- PC literate
with very good knowledge of MS Office (Word/PowerPoint/Excel)
- Excellent
relationship building and communication skills
- Good knowledge
of commercial contracts and finance related processes (invoice flow, ERP,
payment processes)
- Good knowledge
of airline processes (e.g. Pricing/distribution technology), systems (e.g.
Amadeus, GDSes) and travel industry in general
- Problem-solving
skills, efficiency oriented mindset
Senior
Reservation and Ticketing Agent
We are pleased to announce an incredibly exciting opportunity to join
our Commercial team in CMN,
A Senior Reservations and Ticketing agent will be involved in the
following:
-Making and confirming reservations for passengers, selling tickets for
the airlines.
-Serve customers professionally through telephone or in person in order
to achieve customer satisfaction, generate revenue, and take all possible
measures to avoid loss of revenue.
-Assist passengers requiring special assistance to board or depart.
-Issue tickets and PTA`s, quoting correct fares and tariffs to ensure
maximum customer satisfaction whilst minimizing complaints on a daily basis.
-Perform a detailed daily flight firming check to maximize flight utilization
and reduce “no-shows” on a daily basis.
-Assist mishandled passengers such as NOREC and DNBs to minimize
passenger complaints on a daily basis.
-Assist in controlling cash-flow to ensure that the daily sales report
is closed on time on a daily basis.
-Initiate and promote QR product and services to generate additional
revenue at each opportunity on a daily basis
Qualifications:
- Relevant College or University qualification
- 3 years of job related experience
- Excellent
communication skills with fluency in English language.
- Through
knowledge of special rates / offers / promotions.
- Proven ability
to manage room sales with due regard to the Revenue.
- Ability to
adhere to Management Policy and target sales mix to achieve maximum room
revenue, ensuring every opportunity to sell is taken.
- High potential
individual willing to be trained/learned.
- Demonstrates Quality Consciousness.
Senior Group
Sales Agent
Qatar Airways (QR) have embarked on an exciting transformation journey
to change how we interact with our customers. As part of this journey, we are
now recruiting for the role of Senior Group Sales Agent based in
In this role, you assist station with handling and negotiating QR groups
and seats allocation in respect of company processes and sales strategy. You
will generate groups’ revenue through sales actions and assist customers for
all issues related to groups, allocation and negotiated space reservations.
You will develop and increase sales contracts and prospects. You will
participate in the achievement of revenue budget and maintain QR quality
services.
Accountabilities
- Contribute to
realization of Station Budget by increasing materialization and optimizing
group sales.
- Report on
other airlines practice (sales conditions) to management and recommend
changes or action with proper justification.
- Listen to
customer requirements; identify group segment and present appropriate
solution to make revenue. Maintain
and develop relationships with existing customers.
- Meeting and exceeding targets.
- Handle
complete group process from the group quote to the creation and assist SEs
follow up of the group requests with agents and HQ, and the monitoring of
group figures.
- Follow up from
the group creation to the contract sending and follow up of the
materialization with penalties collection if any. Will also implement monitoring tools and follow
monthly figures.
- Allocation
process will also be handled in totally by this department. Allocation
process consist in analyzing negotiated request and the number of seats
requested per flight with Sales Manager, launching negotiated request
through Q-allotment, action anticipated seats release as per SSE request
and monitor seats materialization rate.
- Deliver high
quality services and quality group revenue in respect with company
strategies and guidelines.
- Perform other
department duties related to his/her position as directed by the Head of
the Department
Qualifications:
- High School
Qualification with Minimum 2 years of job-related experience
- Bachelor’s
Degree or Equivalent with Minimum 1 years of job-related experience
- Fares and ticketing exposure.
- Amadeus Awareness.
- Well versed
with MS Office.
- Good English
communication skills – spoken and written.
Reservation and
Ticketing Agent
We are pleased to announce an incredibly exciting opportunity to join
our Commercial team in
Duties and Responsibilities
- Make and
confirming reservations for passengers, selling tickets for the airlines.
- Serve
customers professionally through telephone or in person in order to
achieve customer satisfaction, generate revenue, and take all possible
measures to avoid loss of revenue.
- Assist passengers
requiring special assistance to board or depart.
Qualifications:
To be successful in this role, you must possess the following:
-Relevant College or University qualification
-2 years of job related experience
-Excellent communication skills with fluency in English language.
-Thorough knowledge of special rates / offers / promotions.
-Proven ability to manage room sales with due regard to the Revenue.
-Ability to adhere to Management Policy and target sales mix to achieve maximum
room revenue, ensuring every opportunity to sell is taken.
-High potential individual willing to be trained / learned.
-Demonstrates Quality Consciousness
