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Technical Sales Representative –French Speaker
•
Proposer et concevoir des configurations et des solutions partir de l’offre
produits et services stockage de Dell EMC et des serveurs et solutions de
sauvegarde associés à la solution de stockage proposé
• Apporter la force de vente son support technique et commercial dans les actions de détection, de vente et de promotion de l’offre de stockage Dell EMC pour recommander la solution optimale dans le cadre des contraintes techniques et financières du client
• S’assurer du développement des ventes de prestation de services associes aux produits ISG en s’assurant formellement au préalable de l’adéquation de la prestation retenue aux besoins du client
• Etablir les documents internes permettant la validation des commandes Dell
• Vérifier et valider éventuellement les propositions techniques des Ingénieurs Commerciaux Sédentaires dans le cadre des consultations et/ou des appels d’offres
• Assurer le suivi des clients stratégiques et être à l’affût de nouvelles opportunités
• Travailler en étroite collaboration avec l’équipe Solutions pour pérenniser les relations professionnelles avec les clients, sécuriser les affaires et contribuer la satisfaction des clients
• Apporter la force de vente son support technique et commercial dans les actions de détection, de vente et de promotion de l’offre de stockage Dell EMC pour recommander la solution optimale dans le cadre des contraintes techniques et financières du client
• S’assurer du développement des ventes de prestation de services associes aux produits ISG en s’assurant formellement au préalable de l’adéquation de la prestation retenue aux besoins du client
• Etablir les documents internes permettant la validation des commandes Dell
• Vérifier et valider éventuellement les propositions techniques des Ingénieurs Commerciaux Sédentaires dans le cadre des consultations et/ou des appels d’offres
• Assurer le suivi des clients stratégiques et être à l’affût de nouvelles opportunités
• Travailler en étroite collaboration avec l’équipe Solutions pour pérenniser les relations professionnelles avec les clients, sécuriser les affaires et contribuer la satisfaction des clients
Inside Sales Representative (French
Speaker)
- Directly sell
products or services offered by Dell to consumers
- Promote and
enhance Dell Products & Services
- Provide customers
with technical information on Dell’s offer as well as necessary business
proposals to achieve sales target
- Generate
excellent customer satisfaction by building customer loyalty and
encouraging customers to promote Dell products in their environment
- Stay up-to-date
concerning the competitive offers (product / price) and developments in
the microcomputer market
- Process orders:
verification, customer reminder, payment tracking
- Achieve and
exceed targets in terms of turnover, Margin, Mix products
Inside Sales Representative (Spanish
Speaker)
- Responsible for
achieving short and long term set targets
- Responsible for
hitting monthly/ quarterly set KPIs
- Serves customers
through all vehicles – Outbound, Inbound and Chat
- Effectively and
in timely manner drives lead gen process, account plays and marketing
sales/marketing ready leads
- Accountable for
weekly outlook/ commit
- Actively works
with Sales Team Manager and Coaches on personal hard and soft skill
development
- Stays informed
about marketing and merchandising activities that will help to articulate
market advantage to consumer customers
Inside Sales Manager – Mid Market
France
The
Inside Sales Manager manages teams of Inside Sales Account Managers for
Mid-Market France and is responsible for developing a portfolio of 150
customers per Inside Sales Representative, who are selling Dell EMC solutions,
including personal computers, infrastructures, storage, electronics and
accessories, mobility products, services and packaged software. This leader
should represent, communicate and execute on specific sales strategies,
especially driving amongst his team the four key Dell EMC transformations:
digital transformation, IT transformation, workforce transformation, and
security transformation. You will be joining a dynamic team within a
fast-growing segment. This role offers great opportunities of learning,
development and personal achievements.
Senior Analyst, Talent Acquisition
- Responsible for
recruitment, screening and selection of candidates for all levels across
the organization. Partners with wider teams to
deliver results. Anticipates and identifies customer needs
and takes proactive actions to meet those needs.
- Develops
effective and strong relationships with stakeholders. Is proactive in
identifying issues and proposing solutions to those issues. Often points
out areas of concerns before those are identified by the customer.
- Maintains clear
communication and displays a sense of urgency with clients by providing
continuous feedback while implementing initiatives. Generates new ideas,
goes beyond the status quo, recognizes the need for new or modified
approach, brings perspectives and approaches together, combining them in
creative ways.
- Constantly seeks
ways to improvise processes and systems. Takes the lead to network within
and outside the organization to bring the best talent. Develop strong
knowledge base of industry drivers, trends, key players and direct
competition.
- Drive talent pipeline
by leveraging external and internal network. Actively participate in
weekly reviews and align with business objectives.
Technical Support Sr.
Specialist-German Speaker
- Provides first
Level Technical Support on Dell supplied products and/or peripherals
- Identifies and
resolves issues affecting customer client systems
- Monitors and
tracks issues to ensure accurate resolution
- Uses
troubleshooting techniques and tools to identify technical defects/issues
- Assumes a
proactive role in technical support call avoidance by identifying known
problems and documenting resolutions
Customer Care Agent-French Speaker
–
Minimum 1 year of relevant experience in customer relationship function or in a
call center
– Speaking English is a plus
– Excellent communication and interpersonal skills
– Good knowledge of Dell products, policies and procedures
– Strong Customer Focus
– Ability to learn new products and technologies and ability to navigate quickly through applications
– Speaking English is a plus
– Excellent communication and interpersonal skills
– Good knowledge of Dell products, policies and procedures
– Strong Customer Focus
– Ability to learn new products and technologies and ability to navigate quickly through applications
Specialist, Client Technical Support
- Provides first
Level Technical Support on Dell supplied products and/or peripherals
- Identifies and
resolves issues affecting customer client systems
- Monitors and
tracks issues to ensure accurate resolution
- Uses
troubleshooting techniques and tools to identify technical defects/issues
- Assumes a
proactive role in technical support call avoidance by identifying known
problems and documenting resolutions
- Meeting the
revenue goals
Finance Development Program _ FDP –Morocco
- Interactions and
reporting responsibilities to senior management and executives
- Statistical
analysts, planning, budgeting and forecasting
- Process
improvements
- Building
analytical models
- OPEX analysis and
planning and Investor analysis and market studies
- Business case
analysis and trending analysis
- Internal control
compliance
Specialist, client Technical Support
- Provide hardware
technical and software quality support to all customers, lead to a
fast and effective resolution of technical problems faced
- Being the point
of contact for all customer’s technical requests
- Address issues
and other customer inquiries through Chat\Email\phone within deadlines
- Manage the
escalation of problems with the support of level 2
- Keeping up to
date technically (hardware & Software) through internal and external
training and personal practice
- Share information
on specific problems contributing to the improvement of the quality of
technical support, or customer service
- Play a role in
monitoring Technology
HR Administrative Intern
- Preparing and
distributing letters, work certificates …
- Archiving
documents in personnel files
- Managing
employees requests by answering their questions
- Supporting the
administrative tasks by managing employees ‘working time and holidays
- Other duties of
personnel administration can be required
Sales Compensation planning Senior Manager
- Lead the Sales
Compensation team, ensuring timely and accurate commission payouts based
on compensation plans, policies, crediting rules and payout calendars.
- Coaching and
developing team members
- Engage and manage
relationships with leaders in Sales, Finance, Sales Operations, etc.
- Apply data
analytics
- Assess and
identify processes in need of improvement
- Troubleshoot comp
issues and engage with business owners of upstream/downstream processes to
drive corrections and closure
- Enforce controls
where necessary
Specialist Client Tech Support
- Handling customer
enquiries for repair and upgrade requests
- Troubleshooting
and fixing of technical problems
- Meeting the
revenue goals
- Active guidance
and online maintenance for the customers on the phone and Email
- Communication and
customer handling skills at high level
- Ability to handle
the backlog cases in a timely manner
- Knowledge of
Spares Parts and Moxie
Customer Care Senior Associate
•
Servicing and supporting Spanish, English or French speaking customers in
emerging markets
• Answering properly customer requests and fix non-technical issues by providing the best solutions
• Providing guidance and online maintenance for the customers on the phone and through email support
• Understanding the customer needs and ensuring full ownership of all internal and external customer requests
• Managing open customer cases while providing continuous visibility to customers and ensuring effective follow-up until full resolutions of customer requests or issues
• Collaborating with all Dell departments and partners to ensure resolution for the best customer experience
• Answering properly customer requests and fix non-technical issues by providing the best solutions
• Providing guidance and online maintenance for the customers on the phone and through email support
• Understanding the customer needs and ensuring full ownership of all internal and external customer requests
• Managing open customer cases while providing continuous visibility to customers and ensuring effective follow-up until full resolutions of customer requests or issues
• Collaborating with all Dell departments and partners to ensure resolution for the best customer experience
Graduate Sales Representative (EnglishSpeaker)
•
Attain targeted sales goals for assigned account set, mainly customers/partners
• Work with sales teams, sales management and support services sales specialists on account planning activity
• Proactively identifies customers and partners’ needs and requirements and recommend appropriate Dell Services
• Act as a subject matter expert on all elements of the Services portfolio to support the sales organization to meet and/or exceed their objectives
• Focus on delivering a positive customer experience according to Dell standards and ethics through engaging with the customer directly whilst building a relationship
• Develop, implement and follow up on plans to ensure best in class performance for the programs that he/she is responsible for
• Stay up to date with all new services offerings (POS and APOS) and Solutions, including market and competition trends
• Work with sales teams, sales management and support services sales specialists on account planning activity
• Proactively identifies customers and partners’ needs and requirements and recommend appropriate Dell Services
• Act as a subject matter expert on all elements of the Services portfolio to support the sales organization to meet and/or exceed their objectives
• Focus on delivering a positive customer experience according to Dell standards and ethics through engaging with the customer directly whilst building a relationship
• Develop, implement and follow up on plans to ensure best in class performance for the programs that he/she is responsible for
• Stay up to date with all new services offerings (POS and APOS) and Solutions, including market and competition trends
Technical Support Agent
The
technical Support Department is pleased to announce the recruitment of a
Technical Support Agent who is fluent in French & English. His or her daily
tasks include:
• Providing first-level support
• Using troubleshooting techniques and tools to identify technical defects/issues
• Assigning incidents in line with documented guidelines and procedures
• Actively supporting the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
• Clearly and concisely logging and tracking details of solutions provided to resolve customer issue while maintaining and updating customer database
• Providing first-level support
• Using troubleshooting techniques and tools to identify technical defects/issues
• Assigning incidents in line with documented guidelines and procedures
• Actively supporting the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
• Clearly and concisely logging and tracking details of solutions provided to resolve customer issue while maintaining and updating customer database
Global Account Quality Data Intern
•
Review data placed into a data warehouse (Affinity) for accuracy, according to
The Data Governance in place.
• Responsible for identifying data quality gaps and perform an E2E clean up taking into consideration any impacted downstream data.
• Take positive actions to retire obsolete or unused Data (Account De-duplication / Account hierarchy simplification…)
• Ensure Data reconcilability between tools and systems.
• Develop, document and maintain data quality standards.
• Support initiatives of Data process design, documentation and business rules library enrichment.
• Responsible for identifying data quality gaps and perform an E2E clean up taking into consideration any impacted downstream data.
• Take positive actions to retire obsolete or unused Data (Account De-duplication / Account hierarchy simplification…)
• Ensure Data reconcilability between tools and systems.
• Develop, document and maintain data quality standards.
• Support initiatives of Data process design, documentation and business rules library enrichment.
Graduate Inside Product SpecialistSpanish or Italian speaker
•
Provides product or business unit specific expertise
•
Responsible for selling a defined set of products or services
• May
own account sets and/or be called into accounts as opportunities are identified
• Acts
as a technical resource to support the sales organization to meet and/or exceed
their objectives
•
Identifies customer needs/requirements, and recommends the appropriate products
and solutions
•
Remains up-to-date on new product, technology, and service offerings
•
Assists in the on-going technical education and development of the broader team
Client Solutions Intern
- Act as an
assistant to the Inside Product Specialists
- Provides product
or business unit specific expertise
- Responsible for
helping selling a defined set of products or services
- Support the
Client Solutions team and sales organization to meet and/or exceed their
objectives
- Identifies
customer needs/requirements, and recommends the appropriate products and
solutions
- Remains
up-to-date on new product, technology, and service offerings
- Assists in the
on-going technical education and development of the broader team
Inside Sales Manager- French Speaker
- Direct and manage
a team of Inside Sales Representatives responsible for proactively
building and developing business relationships with small business and consumer
end customers
- Help shape deals
with complex pricing, competitive analysis and longer deal cycle and
engage in strategic projects outside of his/her direct scope to drive
overall business growth in line with Dell’s strategy
- Engage with
customers and partners proactively to build and retain relationship
- Coach the team on
soft/ hard skills as well as in the usage of Salesforce.com as a customer
relationship management tool
- Takes
responsibility for the career development/planning, performance
discussions
- Manages the
hiring, staffing and maintaining of a diverse and effective sales
workforce.
- Ensures the
training of the sales reps, account managers and himself/herself to ensure
the high service level, profiling ability and finding the right
opportunities
- Capacity to
influence others and to collaborate with cross-functional teams
- Has a great market
awareness helping to be involved directly on business management
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