Air
Arabia Journée de Recrutement le 7 Mars 2022 sur Casablanca
Job Purpose:
-Acts as the airline’s ambassador; strives to achieve customers’ loyalty
and to promote a positive corporate image, at all times, through enhancing the
overall customers’ experience. Provides excellent customer service to all
passengers whilst ensuring their safety and comfort are achieved throughout the
complete flight cycle. Be ready and fit to operate ensuring productivity is in
line with set measures and company’s adopted policies and procedures.
Key Result Responsibilities:
Conduct:
-Ensures timely attendance, proper grooming, fitness and legality of
self for the assigned flights. Attends “Briefing” to ensure acknowledgement of
flight details, distribution of roles, targets, security checks, boarding, etc.
Safety Measures:
-Instructs passengers on safety procedures to be followed ensuring their
safety and comfort at all times.
-Identifies areas of safety and security risks and partners with the
Cabin Supervisor to take remedial action in accordance with the SOPs (Standard
Operating Procedures).
-Administers first aid to passengers where necessary.
-Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with
any irregularities and malfunctions promptly.
Customer Service:
-Welcomes passengers and assists in their boarding formalities; enters
necessary data into the aircraft logbook as per the Airline and Civil Aviation
Authority’s adopted procedures.
-Provides constant excellent customer services to passengers by
attending to their individual pre-bookings, requests and needs.
-Identifies and assists passengers experiencing stress or difficulties
in accordance with the corresponding policies and procedures detailed in the
Operations Manual and other relevant instructions.
-Contributes to maximizing on-board revenue and “Charity Cloud” program
by efficiently promoting the on-board meals, products and charity services and
thereby achieves individual and team targets.
-Ensures proper and secure handling of cash and credit card payments
received against individual sales and donations managed by him/her.
Crosschecking and Reports:
-Carries out pre-flight checks to ensure sufficient supplies, emergency
equipment, catering equipment and other specified equipment prior to take off;
provides report for any deficiencies to Cabin Supervisor and/or Captain as
appropriate.
-Assists in ensuring the aircraft cabin is cleaned thoroughly at transit
stations and that adequate re-catering and duty free products are provided
before flying.
-Ensures orderly and complete handover/takeover of the cabin to/from
catering, cleaning and/or maintenance staff.
-Carries out the post-flight briefing and assessment reports as per
adopted policies and procedures: provides objective evaluation of the Cabin
Supervisor, reports any problems or discrepancies on flight, closing and
sealing of duty free containers.
-Accounts to Cabin Supervisor for the conduct of passengers; carries out
the duties of ‘Cabin Supervisor’ when designated as such by the Captain.
-Maintains necessary professional and safety knowledge and
competitiveness by attending recurrent trainings, emergency procedures
trainings, and educational workshops and by ensuring current license.
-Contributes to team effort by accomplishing related results and
achieving allocated sales targets and objectives.
-Our recruitment team will be hosting an Open Day in
When: 07th March 2022, 9:00am.
Where: Hotel Barceló, 44 Bd d’Anfa,
Dress Code Female:
-Business attire with knee length skirt (no jeans, no trousers)
-Hair tied back in a neat fashion (no loose hair)
-Appropriate make-up (No False eyelashes)
-Formal closed shoes (no boots or sandals)
Dress Code Male:
-Business attire
-The hair needs to be styled neatly
-Formal closed shoes (No boots or stick).
