Nestlé recrute plusieurs postes sur plusieurs villes
NP Key Account Supervisor
You will be responsible to stay constantly engaged with Starbucks
Branded Solutions clients and Alshaya brand clients, as guardian of brand
standards in execution, control, quality, presentation, and overall Starbucks
brand representation Create value so as to optimize business opportunities in
the most efficient manner leveraging on the set of resources available. Contribute
to the overall achievement of the annual sales plan through achieving
operational controls and quality. Overall, the executive will be responsible
for providing consultative support and service to existing and new Starbucks
Branded Solutions Accounts primarily PSS to ensure revenue growth quality and
profitability.
A day in the life of…
- Monitor and
evaluate clients to ensure that quality standards and marketing material
are met and consistent with brand guidelines.
- Coach specified
accounts adapting your style and content to meet specific accounts needs.
- Conduct spot
checks and brand audits to assigned accounts.
- Coordinate
with Customer Development Management to schedule new and existing accounts
brand visits. Coach the team to enhance their performance and improve
skills on PSS execution and ensure controls in place and where required
WPS locations
- Support execution
of new business won by channel team – new accounts integrated into Ledger.
- Work with
Coordinators, Customer Development & other teams to provide excellent
reports and stock reports and requirements, customer support, relationship
management and product delivery.
- Develop best
in class understanding of customer / zone including the ability to
articulate Starbucks customers’ own commercial goals and KPIs. Understands the value that Starbucks contributes
to these goals.
- Lead effort
to maximize satisfaction, retention and reference ability of customers.
- Ensure order
submission, stock take and audit within existing customer ledger.
- Perform customer
feedback, audits quality and owns world class service to all customers
within region.
What will make you
successful
- Bac+2/+3
degree or diploma educated.
- Minimum 2
years work experience with customer service focus: Retail
operations, Hospitality, coffee knowledge a benefit.
- Ability to use
Microsoft Office products including Word, Excel, PowerPoint (intermediate
level).
- A valid driving licence.
Key Account
Supervisor Marrakech
The primary responsibility of the Key Account Spicialist is to focus on
achieving the sales and visibility targets for his customers and ensure full
achievement of core distribution and in parallel, align Nestlé strategy with
customers needs by developing mutual business opportunities. at this position,
he/she has to maximize short- and long-term sales and profitability and build
long term successful business with customers to become the preferred supplier.
A day in the life of…
- Increase
coverage and penetration for his respective sector in-line with Company
objectives.
- Achieve the
set coverage, core distribution and visibility of the Nestlé products
within the channel/ customer, balancing customer priorities with category
objectives.
- Effectively
develop and manage long term customer relationships.
- Develop,
negotiate, implement & monitor Customer Business Plans in alignment
with Company Objectives.
- Plan, manage
and optimize the trade investment for his respective customers.
- Analyse
customers performance and recommend action to accelerate growth.
- Constantly
work to improve the ROI through the management of financial performance.
- Accountable
for the achievement of his territory sales volumes, targets by category.
- Monitor
customer business performance and jointly develop action plans to
accelerate growth or to address any shortfalls.
- Prepare and
conduct regular customer business planning reviews and propose action to
accelerate growth.
- Develop and
keep up to date Customer Profiles/Fact Books.
- Responsible
for forecasting sales volumes for his respective sector.
- Ensure that
debtors’ days/collection, bad goods, targets are met on a monthly basis.
What will make you
successful
- Achieve Sales
targets by category in the sector.
- Demonstrate
the ability to develop, negotiate and implement effective customer plans.
- Demonstrate strong stakeholder management.
- Ensure on time collection.
- Reporting on competitive activities.
Laboratory
Technician
As a Laboratory Technician, you will provide professional support to
enforce the Nestlé Quality Management System requirements throughout all
functions of the value chain in order to continuously improve in the pursuit of
zero defect. Specialists are competent in one of the following disciplines:
systems/NQMS, food safety/HACCP, auditing, hygiene, pest control, product
quality, packaging, chemistry, microbiology, sensory or net weight content
A day in the life of…
- Contribute to
the development of competence of quality professionals across the
organization to develop the level of contribution of each subordinate and
improve their performance.
- Define and
update the specific quality procedures, instruction and tools which are
directly related to your area of concern.
- Support Nestlé
Continuous Excellence program in the quest for zero defect, including root
cause analysis after incidents.
- Support the
delivery of training for your specific areas of concern to the required
operating units to ensure the full comprehending of Nestle instructions
- Perform
analytical activities: physical, chemical, and microbiological analysis of
raw materials, halb, FP, process water and utilities according to
applicable standards and report results on SAP.
- Implement new
analytical methods and Launch rapid methods after statistical validation.
- Ensure
validation, verification, and monitoring activities for analytical methods.
- Ensure
preparations of chemical reagents for central laboratory, utilities
laboratory and lines laboratories.
- Define and
execute control plans for equipment and methods.
- Maintain and
ensure inventory of chemicals and materials as per defined frequency.
- Manage
purchasing orders of chemicals and materials.
- Ensure
implementation and update of SHE risks studies (IDER & AES).
- Coordinate new
equipment installation or equipment repair with suppliers
What will make you
successful
- Bac+2/+
- Practical
experience in a similar position.
- Able to
implement any new analysis method.
- Good command
of written English.
Key Account
Supervisor Tanger
The primary responsibility of the Key Account Spicialist is to focus on
achieving the sales and visibility targets for his customers and ensure full
achievement of core distribution and in parallel, align Nestlé strategy with
customers needs by developing mutual business opportunities. at this position,
he/she has to maximize short- and long-term sales and profitability and build
long term successful business with customers to become the preferred supplier.
A day in the life of…
- Increase
coverage and penetration for his respective sector in-line with Company
objectives.
- Achieve the
set coverage, core distribution and visibility of the Nestlé products
within the channel/ customer, balancing customer priorities with category
objectives.
- Effectively
develop and manage long term customer relationships.
- Develop,
negotiate, implement & monitor Customer Business Plans in alignment
with Company Objectives.
- Plan, manage
and optimize the trade investment for his respective customers.
- Analyse
customers performance and recommend action to accelerate growth.
- Constantly
work to improve the ROI through the management of financial performance.
- Accountable
for the achievement of his territory sales volumes, targets by category.
- Monitor
customer business performance and jointly develop action plans to
accelerate growth or to address any shortfalls.
- Prepare and
conduct regular customer business planning reviews and propose action to
accelerate growth.
- Develop and
keep up to date Customer Profiles/Fact Books.
- Responsible
for forecasting sales volumes for his respective sector.
- Ensure that
debtors’ days/collection, bad goods, targets are met on a monthly basis.
What will make you
successful
- Achieve Sales
targets by category in the sector.
- Demonstrate
the ability to develop, negotiate and implement effective customer plans.
- Demonstrate strong stakeholder management.
- Ensure on time collection.
- Reporting on competitive activities.
Customer Care
& Service Manager
You will drive excellent services for the customer, as well as within
the organization and at 3rd parties. Enable the improvement of the omnichannel
consumer experience by establishing a continuous feedback loop. Support
Nespresso’s business results and brand image by ensuring quality and compliance
in products, supply chain and customer care.
A day in the life of…
- Drive the
constant presence of the customer voice within the entire organization
- Ensure high
performance of 3rd parties within delivery service warehousing and
customer care
- Establish high
quality customer care and feedback management
- Ensure
continuous improvement of the consumer experience by establishing a
customer feedback loop
- Establish
Nespressos supply chain is qualitative and efficient
- Ensure quality
and safety in Nespresso products
- Ensure
compliancy in safety health and environment standards
- Establish
procurement results within the organization
- Drive
efficiency programs and ways of working in a LEAN way creating an
efficiency mindset within the Organization
- Drive the
overall organizations business results by making tactical and strategic
decisions and by building the organization in a sustainable way
- Drive
innovative solutions relevant for Nespresso by following the latest
developments in the field and stay up to date on competitors
- Translate the
global strategy to local market needs and define indicatives to achieve
business results
- Ensure that
optimal investments and decisions are made in the OP process for both
CAPEX and OPEX in collaboration with Finance
- Manage the
budget within the department
- Attract and
retain talent develop the personal effectiveness of employees by regular
coaching and implementation of learning activities
- Build a strong
team where team members collaborate effectively and understand their
shared goals and purpose
- Build the
Nespresso culture by promoting and supporting a happy healthy and safe
working environment that encourages teamwork ambition and a high level of
professionalism
What will make you
successful
- Master degree
in logistics, quality, customer care or other relevant field
- More than 10
years experience in Customer Care and/or Services
- Extensive
experience in Logistics, Customer Care and Quality with a strategic
mindset, preferably in a high end luxury brand or FMCG, direct to customer
(last mile delivery)
- Extensive organizational and leadership experience
- Experience in 3rd Party Management
- Experience in
Warehousing, Delivery Services, Procurement, QSHE
Brand Manager
A day in the life of…
- Develop and
update consumer portrait, consumer engagement funnel for
your brand.
- Activate Brand Essence.
- Manage 60/40+
basket, packaging, Nutrition Health & Wellness (NHW) dashboard,
services and Creative Shared Value related to your brand.
- Develop and
update consumer portrait, understand in store environment,
contribute to category strategy, define desired relative price,
provide recommendation to pricing and promotional strategy,
propose SKUs for key channels and key customers.
- Ensure consumer
centricity, apply Innovation levers, contribute and
execute Innovation pipeline, maintain vibrancy via relevant
renovation for your brands.
- Contribute to
development and execute strong, functionally aligned brand and
Integrated Commercial Plan (ICP) plan. Track and
monitor the performance, health and strategic alignment.
- Understand business
impact of Product Fixed Marketing Expenses (PFME) and Total Trade Spend
(TTS) investment of your brand.
- Contribute to
the development Ideas, engagement strategies and create attractive
and rewarding brand experiences. Work in partnership with
communication agencies and ensures all brand communication
contribute to enhancing the company image of trusted NHW leader.
What will make you
successful
- Bachelor’s
degree in Business Administration or equivalent.
- You will need
3-5 years’ experience in sales or communication or marketing.
- Experience
working in cross functional teams is a must.
- You will,
ultimately, be responsible for managing some of the world’s biggest
brands. This will demand an ability to work under pressure, be
curios, passionate and drive change within the business.
