(3) CALL CENTER AGENT

Référence de l’offre: INTRIT04/16-402987
Date : 29/04/2016

Job description

Missions :

Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft.

Work place : ABU DHABI - UNITED ARAB EMIRATES

Number of available positions : 3

Requirements

Degrees : TECHNICIAN

Background experience : at least 1 year of related experience

Sex : Indifferent

Language :

English : Fluent

Conditions

Joining date : 01/08/2016

Contract : CDD

Duration contract : 2 years renewable

Salary : 1500 + 500 AED /month

Transportation : Yes

Accommodation : Yes

Meals : Yes

Flight ticket : Yes

Complementary :

Si vous possédez les qualifications requises pour le poste, merci de déposer votre CV en anglais et en français à l’agence ANAPEC la plus proche de votre lieu de résidence

Merci d’indiquer le poste sur votre dossier de candidature

Délai de dépôt des candidatures : 09/05/2016