Hôtele Ritz-Carlton recrute
14 Profils
Dual
Property Director of Spa & Leisure
JOB
SUMMARY
Responsible
for managing and supervising all areas of the spa, including its programs,
services, hours of operation, facilities and staff. Coordinates the delivery of
spa services, including salon, skin care, fitness and wellness, massage,
program coordinating, reservations, reception desk and locker room areas. As a
department head, directs and works with the management team and hourly
employees to successfully execute all spa operations. Strives to continually
improve guest and employee satisfaction and maximize the financial performance
of the department.
Education
and Experience
• 2-year
degree from an accredited university in Business Administration, Hotel and
Restaurant Management, or related major; 4 years experience in the spa, guest
services, front desk, sales and marketing, or related professional area.
OR
• 4-year
bachelor’s degree in Business Administration, Hotel and Restaurant Management,
or related major; 2 years experience in the spa, guest services, front desk,
sales and marketing, or related professional area.
Assistant
Restaurant Manager
- Ensure staff is working together
as a team to ensure optimum service and that guest needs are met.
- Inspect grooming and attire of
staff, and rectify any deficiencies.
- Complete opening and closing
duties including setting up necessary supplies and tools, cleaning all
equipment and areas, locking doors, etc.
- Inspect storage areas for
organization, use of FIFO, and cleanliness.
- Complete scheduled inventories
and stock and requisition necessary supplies.
- Monitor dining rooms for seating
availability, service, safety, and well being of guests. Complete work
orders for maintenance repairs.
- Assist management in hiring,
training, scheduling, evaluating, counseling, disciplining, and motivating
and coaching employees; and serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy process.
Chief
Steward
- Organize cleaning chemicals and
supplies.
- Organize supply rack, including
pots, pans, serving spoons, utensils, etc.
- Rotate stock, bringing wares
from storage bin or areas into kitchen.
- Complete cleaning checklists to
determine appropriate timelines for cleaning and sanitizing.
- Collect dirty pans from the
cooking line and transport to pot station for cleaning.
- Clean and maintain sanitation
areas and organize cleaning supplies including hanging up mops and brooms.
- Clean and maintain loading dock
areas. Clean ceiling, walls, and vents in dish room. Ensure clean wares
are stored appropriately.
- Operate and maintain cleaning
equipment and tools, including the dish washing machine, hand wash
stations pot-scrubbing station, and trash compactor.
- Assist management in hiring,
training, scheduling, evaluating, counseling, disciplining, and motivating
and coaching employees; serve as a role model.
Executive
Assistant to GM
- French , Arabic and English
Required
- Greet persons entering the
office, determine nature and purpose of visit, and direct/escort to
destination.
- Open, read, and prepare answers
to routine letters.
- Locate and attach appropriate
files to incoming correspondence requiring replies.
- Take and distribute meeting
minutes to appropriate individuals. Handle and distribute incoming and
outgoing mail.
- Create and maintain computer-
and paper-based filing and organization systems for records, reports,
documents, etc.
- Transmit information or
documents using a computer, mail, or facsimile machine. Prepare letters,
memos, and other documents using word processing, spreadsheet, database,
or presentation software.
- Enter and retrieve information
contained in computer databases using a keyboard, mouse, or trackball to
update records, files, reservations, and answer inquiries from guests.
- Operate standard office
equipment other than computers such as telephone, typewriter, fax,
photocopier, calculator, and electronic peripherals.
- Document and communicate all
guest requests/complaints to appropriate personnel.
Executive
Housekeeper
JOB
SUMMARY
Manages
housekeeping functions and staff on a daily basis to ensure property guest
rooms, public space and employee areas are clean and well maintained. Directs
and works with team to successfully execute all housekeeping operations.
Strives to continually improve guest and employee satisfaction and maximize the
financial performance of the department. Responsible for inspecting areas of
responsibilities and following up with a plan for improving results.
CANDIDATE PROFILE
Education
and Experience
• High school
diploma or GED; 3 years experience in housekeeping or related professional
area.
OR
• 2-year
degree from an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 3 years experience in
housekeeping or related professional area.
French,
English & Arabic required
EBC
Manager
JOB
SUMMARY
Leads and
manages activities related to the sales functions for properties within region
with a focus on building long-term, value-based customer relationships that
enable achievement of property sales objectives. Achieves personal booking
goals and makes recommendations on booking goals of direct reports.
CANDIDATE PROFILE
Education
and Experience
• 2-year
degree from an accredited university in Business Administration, Marketing,
Hotel and Restaurant Management, or related major; 3 years experience in the
sales and marketing or related professional area.
OR
• 4-year
bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant
Management, or related major; 1 year experience in the sales and marketing or
related professional area.
Arabic,
French and English required
F&B
Marketing Manager
JOB
SUMMARY
Supports the
developing and implementing an ongoing media and community relations. Provides
crisis communications assistance to properties. Ensures information to the
public and community is displayed correctly and effectively with the best
opportunities for providing business. Implements an ongoing, focused media and
community relations program.
CANDIDATE PROFILE
Education
and Experience
• 2-year
degree from an accredited university in Marketing, Business Administration, or
related major; 2 years experience in public relations, communications, or
related professional area.
OR
• 4-year
degree from an accredited university in Marketing, Business Administration, or
related major; no experience required.
French,
Arabic & English
Executive
Sous Chef
JOB
SUMMARY
Exhibits
culinary talents by personally performing tasks while assisting in leading the
staff and managing all food related functions. Works to continually improve
guest and employee satisfaction while maximizing the financial performance in
all areas of responsibility. Assists in supervising all kitchen areas to ensure
a consistent, high quality product is produced. Responsible for guiding and
developing staff including direct reports. Must ensure sanitation and food
standards are achieved. Areas of responsibility comprise overseeing all food
preparation areas (e.g., banquets, room service, restaurants, bar/lounge and
employee cafeteria) and all support areas (e.g., dish room and purchasing) as
applicable.
CANDIDATE PROFILE
Education
and Experience
• High
school diploma or GED; 6 years experience in the culinary, food and beverage,
or related professional area.
OR
• 2-year
degree from an accredited university in Culinary Arts, Hotel and Restaurant
Management, or related major; 4 years experience in the culinary, food and
beverage, or related professional area.
French,
Arabic & English required
Chef-Pastry
JOB
SUMMARY
Exhibits
creative baking and decorating talents by personally performing tasks while
leading the staff in preparing quality and consistent pastries for all areas.
Works to continually improve guest and employee satisfaction while maintaining
the operating budget. Leads development and training of team to improve results
while maintaining standards. Must ensure sanitation and food standards are
achieved.
CANDIDATE PROFILE
Education
and Experience
• High
school diploma or GED; 4 years experience in the culinary, food and beverage,
or related professional area.
OR
• 2-year
degree from an accredited university in Culinary Arts, Hotel and Restaurant
Management, or related major; 2 years experience in the culinary, food and
beverage, or related professional area.
Arabic,
English & French required
Restaurants
Manager
JOB
SUMMARY
Areas of
responsibility include Restaurants/Bars and Room Service, if applicable.
Supervises daily restaurant operations and assists with menu planning,
maintains sanitation standards and assists servers and hosts on the floor
during peak meal periods. Strives to continually improve guest and employee
satisfaction and maximize the financial performance in areas of responsibility.
Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE
Education
and Experience
• High
school diploma or GED; 4 years experience in the food and beverage, culinary,
or related professional area.
OR
• 2-year
degree from an accredited university in Food Service Management, Hotel and
Restaurant Management, Hospitality, Business Administration, or related major;
2 years experience in the food and beverage, culinary, or related professional
area.
French, Arabic
& English required
Mgr-Banquet
Operations
JOB
SUMMARY
Promotes the
highest level of service by executing the requirements of events based on
standards. Drives customer satisfaction and capitalizes on revenue during the
event phase of a function.. Monitors and controls financial and administrative
responsibilities including asset protection. Provides clear and concise
communications to everyone having ownership in the success of the event.
CANDIDATE PROFILE
Education
and Experience
• High
school diploma or GED; 2 years experience in the event management, food and
beverage, or related professional area.
French,
English & Arabic required
Front
Office Manager
JOB
SUMMARY
Assists the
Front Office Manager in administering front office functions and supervising
staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard
and Guest Services/Front Desk. Position directs and works with managers and
employees to carry out procedures ensuring an efficient check in and check out
process. Ensures guest and employee satisfaction and maximizes the financial
performance of the department.
CANDIDATE PROFILE
Education
and Experience
• High
school diploma or GED; 2 years experience in the guest services, front desk, or
related professional area.
OR
• 2-year
degree from an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; no work experience
required.
French,
Arabic & English required
Guest
Relations Manager
JOB SUMMARY
Supports all
property operations, ensuring that the highest levels of hospitality and
service are provided. Manages the flow of questions and directs guests within
the lobby. Supports the tracking and resolution of service issues.
CANDIDATE PROFILE
Education
and Experience
• High
school diploma or GED; 1 year experience in the guest services, front desk, or
related professional area.
OR
• 2-year
degree from an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; no work experience
required.
French,
Arabic & English required
Night
Manager
JOB SUMMARY
Serves as
the property Manager on Duty and directs all property operations during the
overnight shift. Ensures that the highest levels of hospitality and service are
provided during the overnight shift. Represents property management in
resolving any guest or property related situation. Personally assisting in
resolving any issues and completing tasks.
CANDIDATE PROFILE
Education
and Experience
• High
school diploma or GED; 5 years experience in the guest services, front desk,
housekeeping, or related professional area.
OR
• 2-year
degree from an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 3 years experience in
the guest services, front desk, housekeeping, or related professional area.
French,
Arabic, English required
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