فندق فريرمونت رويال مراكش توظيف 8 مناصب في مختلف المجالات

Fairmont Royal Palm Marrakech recrute 8 Profils

Sales Manager

Summer of responsabilities :
Reporting to the DOSM, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Ensure prompt and courteous service is extended to both internal and external customers
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
Solicit group, transient and/or banquet business through action plan preparation and execution
Establish parameters, quotes and negotiate prices, confirming by written contracts
Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations
Maintain accounts, contact, activity and business details within the appropriate software applications
Work closely with Catering and Front Office to ensure all details of the contract were delivered and guests depart satisfied
Prepare weekly, monthly, quarterly and annual reports, as required
Balance operational, administrative and Colleague needs
Follow departmental policies and procedures
Follow all safety policies ;
Other duties as assigned.

Qualifications :

Previous Sales experience required
Computer literate in Microsoft Window applications andor relevant computer applications required
University/College degree in a related discipline preferred
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times

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Outlet Manager

Summer of responsabilities :
Reporting to the Food & Beverage Director, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Lead and manage the F&B Outlet team in all aspects of the department and ensure service standards are followed
Handle guest concerns and react quickly and professionally
To assist in the recruitment and training of F&B Colleagues
Balance operational, administrative and Colleague needs
Conduct regularly scheduled departmental meetings
Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
Have full knowledge of all Outlet menus
Manage the departmental budget
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned.

Qualifications :

Previous Food and Beverage leadership experience required
Previous Point of Sale System experience required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

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Reservation Agent

Summer of responsabilities :
Reporting to the Reservation Manager, responsibilities and essential job functions include but are not limited to the following:

· Constantly offer a professional, friendly and endearing service ;
Reserve and record reservation requests using the Property Management System (PMS) ;
· Complete reservation lists while ensuring data accuracy as needed ;
· Update reservations by ensuring a perfect arrival and departure process ;
· Ensure revenue maximization through sales of upgraded rooms and by recommending hotel facilities ;
· Stay in touch with the Sales department and other departments as appropriate ;
· Respond quickly to questions by phone or email ;
· Inform guests about hotel facilities in an efficient and helpful manner ;
· Respect Department policies, procedures and service standards ;
· Respect all security policies ;
· Other duties, as assigned

Qualifications :

Previous experience in customer relations
Experience with a privileged Property Management System (PMS)
Knowledge of Microsoft Windows applications
Ability to grasp 25 words minute
Excellent interpersonal skills and problem-solving skills
Particularly responsible and reliable
Ability to work effectively under pressure in a fast-paced environment
The ability to work in a team
Ability to focus on customer needs, staying calm and courteous at all times
Previous experience in customer relations

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Senior Sales Manager

Summer of responsabilities :
Reporting to the DOSM, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Ensure prompt and courteous service is extended to both internal and external customers
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
Solicit group, transient and/or banquet business through action plan preparation and execution
Establish parameters, quotes and negotiate prices, confirming by written contracts
Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations
Maintain accounts, contact, activity and business details within the appropriate software applications
Work closely with Catering and Front Office to ensure all details of the contract were delivered and guests depart satisfied
Prepare weekly, monthly, quarterly and annual reports, as required
Balance operational, administrative and Colleague needs
Follow departmental policies and procedures
Follow all safety policies ;
Other duties as assigned.

Qualifications :

Previous Sales experience required
Computer literate in Microsoft Window applications andor relevant computer applications required
University/College degree in a related discipline preferred
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times

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Duty Manager (Night Shift)

Summer of responsabilities :
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Oversee the smooth operation of the property and be the key contact for any guest issues or hotel emergencies
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Shift work required
Other duties as assigned.

Qualifications:

Previous leadership experience required
Previous Property Management System experience preferred
Computer literate in Microsoft Window applications preferred
University/College degree in a related discipline an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

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Butler

Summer of responsabilities :
Reporting to the In Room Dining Director, responsibilities and essential job functions include but are not limited to the following :

Identify and anticipate customer needs and provide personalized service;
Provide catering services as needed;
Help clients to carry out their projects or facilitate the visits they wish to undertake during their stay;
Respond to all customer inquiries and follow up;
Understand and know the services, technology, equipment, uses and systems provided in the suites;
Assist clients with hotel facilities in an informative and useful way;
Comply with the department’s policies, procedures and service standards;
Comply with all security policies;
Other tasks, as assigned.

Qualifications:

Previous customer service experience required;
Professional presentation;
Exceptional customer service skills and high oral communication skills;
Knowledge of Microsoft Windows applications an asset;
Excellent interpersonal skills and problem-solving skills;
Particularly responsible and reliable;
Ability to work effectively under pressure in a fast paced environment;
The ability to work in a team;
Ability to focus on customer needs, staying calm and courteous at all times.

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Revenue Manager

Summer of responsabilities :
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

Implement revenue management procedures and techniques;
Identify new revenue management opportunities;
Provide daily, weekly and monthly reports;
Optimize and expand partnerships with distributors;
Build and maintain a strong professional relationship with all departments of the hotel;
To anchor a revenue management culture;
Apply the Yield Management system to achieve the goals of the Hotel Budget and obtain reservations at the optimum price;
Other tasks as assigned.

Qualifications :

Between 2 and 4 years of experience in revenue management in the hotel industry, in luxury would be an asset;
Perfect command of French and English. Other foreign languageswill be a definite asset;
Bachelor’s degree or Master’s degree in hotel management, tourism or economic studies;
Perfect mastery of Excel;
Knowledge of hotel technologies: PMS, Channel Manager, GDS, CRS, Extranets,

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Hostess

Summer of responsabilities :
Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer a professional, friendly greeting and engaging service ;
Understand the Server’s tasks in the outlet ;
Understand shift end reports in the outlet and the POS system ;
Assist guests regarding food and beverage menu items in an informative and helpful way ;
Have knowledge of all menu items, garnishes, contents and preparation methods ;
Follow outlet policies, procedures and service standards ;
Follow all safety and sanitation policies when handling food and beverage;
Other duties as assigned.

Qualifications :

Previous service experience an asset ;
Previous Point of Sale System experience an asset ;
Excellent communication and organizational skills ;
Strong interpersonal and problem solving abilities ;
Highly responsible & reliable ;
Ability to work well under pressure in a fast paced environment ;
Ability to work cohesively as part of a team ;
Ability to focus attention on guest needs, remaining calm and courteous at all times.