Kalmar Tanger
recrute 4 Profils (Sales Manager – Maintenance Manager – Head Shift – Service
Technician)
Sales and Service Manager
We are
looking for a Sales and Service Manager to join us in Morocco within Kalmar
Business Area. The candidate shall lead market area sales and service
activities. In addition we expect the selected manager to develop integrated
business targets and executing plans aligned with company’s outline strategy
together with sales and service operation teams. This position is accountable
for overall sales achievement in the scope and leads market acquisition and
retention strategies, in order to maximize sales growth and optimize profits to
the Company. You will be based in
Casablanca and position requires extensive travelling, also on global level.
Casablanca and position requires extensive travelling, also on global level.
Main tasks and responsibilities
- Provide leadership for Front
Line operation and dealerships in Morocco.
- Lead the activities of an
operational unit (including most of the following activities: production,
engineering, sales) in order to achieve its short and long-term strategic
financial and operating objectives as set by the overall business plan.
- Develop local marketing plans
for the area in accordance with Kalmar strategy.
- Set and monitor the performance
of the unit against standards and targets in areas such as manufacturing
and administration efficiency, cost control, sales revenue, legal
compliance, and human resource management.
- Contribute to strategic planning
and decision-making at senior management level to develop and implement
business strategies that are aligned with the business objectives, and
translate these into plans.
- Lead development of global sales
strategies, review and advice on policies – pricing, products mix, and
brand portfolio.
- Pursue and develop concrete
sales and service activities to maintain and increase the market shares.
- Lead and develop the talents in
the local organization by training and development, ensure retention of
key persons.
- Lead, guide, evaluate, and
develop a team of senior managers to ensure that the unit achieves its
business objectives and complies with all relevant regulations and laws.
- Review and monitor sales
performance, and refine sales strategies as required in discussion with
companies within Group/Corporation.
- Works closely with Marketing
counterparts, and creates collaborative environment for enhancing sales
growth globally.
- Prepare and implement
comprehensive business plans to facilitate achievement by planning
cost-effective operations and market development activities
- Establish clear and concrete
individual targets for the members of the Kalmar management team
in South Europe Market Area.
- Ensure company policies and
legal guidelines are communicated all the way from the top down
- Keep up high level of compliance
with Cargotec Code of Conduct in a challenging environment.
What you
need to succeed
Education:
- University degree in business or
technology or other relevant field of study
Experience:
- 10+ years progressive experience
in a key leadership/management role
- Ideally experience in the
industries
- Experience of working in global
and international business environment in a matrix organization
Competencies:
- Result oriented
- Strong financial skills
- Understanding the basics of the
contract law
- Excellent interpersonal,
leadership, communication and change management skills
- Creative in finding solutions
for customer requests
- Fluent in English, French,
Arabic
- Willingness to travel
You will
be part of
We believe
in our people as it is our people who really make the difference. We always
work in close collaboration with our customers, deliver on our promises and
never walk away no matter how big the challenge. We succeed because we do it
together.
We offer:
The work
environment that is highly international and providing interesting
development opportunities for the potential candidate.
Site Maintenance Manager
Purpose
of the position
We are
looking for a self-motivated, energetic team player to join our organization.
This position will play an important part in, and contribute to the success of
our organization Kalmar Maghreb.
Candidate
will also be responsible for assisting personnel in the field, with
documentation, report of labor, work orders and inspections as well as
training. The candidate should also be able to understand the Kalmar
Warranty process and be able to assist our dealer network in filing warranty
claims. This position will be responsible for carrying out
Technical.
Main tasks and responsibilities
1.
Monitor and manage service employees’ day to day
performance to ensure service quality standards and plan and ensure effective
short-term resource planning to keep the utilization ratio on the acceptable
level.
2.
Responsible for resource planning and manpower
requirements within departments. Ensure service work is conducted in compliance
with applicable regulations, and ensure accurate safety practices.
3.
Liaise with customers and third parties and support
actively sales.
4.
Provide internal, accurate, professional documents
(such as checklists and corrective action reports).
5.
Lead, direct, evaluate, and develop a team of service
technicians.Evaluate and assist with warranty claims
6.
Work with product engineering to develop solutions to
operational problems in the field
7.
Assist personnel in the field with job related
documentation
8.
Achieve a high level of customer satisfaction
9.
Prepare estimates and proposals for service needs to
satisfy customer requirements.
10. Take an active role in negotiations, assemble service
project team and assign individual responsibilities.
11. Identify appropriate resources needed for the project,
and develop a schedule to ensure timely completion of the service project
against deadlines.
12. Understand the scope and project objectives, as well
as the role and function of each team member in order to effectively coordinate
the activities of the team. Deliver project tasks and assure that projects are
progressing as planned.
13. Responsible for basic project design and delivery
according to the service contract.
We expect from you
The ideal
candidate should have a customer focused approach and be a strong problem
solver. They should possess strong communication skills, verbally and written,
quality orientated, flexible and adaptable, as well as enthusiastic and
self-driven. Participation in our 24hr call out rota is essential.
Ideally you
have:
- Mechanical/Electrical
engineering qualifications
- Experience of heavy plant
equipment
- Experience working with
hydraulic systems
- Engineering degree level is
preferrable
- PLC knowledge or experience and
knowledge of Kalmar products is preferrable
- Excellent IT literacy, numeracy
and analytical skills
- Able to read and follow
electrical wiring diagrams
- Typically university (Bachelor’s
degree) level
- Vocational qualificationMinimum
of 3 years experience in heavy industrial equipment
- Preference will be given to
those with advanced technical training and/or ports equipment
experience
- Valid Driver’s License and
passport
We offer
you
We value
passion and commitment, and reward your performance.
If you are
seeking a challenging and rewarding career, are motivated and have a strong
work ethic, and are interested in working in a world-class, global environment
with state-of-the-art projects and technology then we invite you to apply for
our role. Preference will be given to those with advanced technical training
and experience.
Service Technician
Purpose
of the position
Kalmar
Maghreb within the leading global supplier of container & load handling
equipment and services, is seeking a Electrical,Mechanical and
automation technician for the Project Tangier med 2 familiar with Marine
port operations.
Service
technician position will be responsible for providing maintenance and repair
service to all brands of container handling equipment at customer locations,
with a focus the electrical and mechanical components and equipment used in the
Kalmar products.and third party brand.
Main tasks and responsibilities
- Providing timely
diagnostics/repair for the Kalmar product lines located in the field at
customer sites.
- Conduct regularly scheduled
preventative maintenance
- Ability to use hand, air and
electrical tools; operate forklifts, small cranes and mechanical hoists as
needed
- Conduct product training for the
customer and dealer technicians
- Evaluate and assist with
warranty claims
- Work with product engineering to
develop solutions to operational problems in the field
- Assist personnel in the field
with job related documentation
- Achieve a high level of customer
satisfaction
- Diagnostic and troubleshooting
of PLC and Electrical equipment
- Conduct mechanical and
electrical repair in all kind of container handling equipment
- Ability to use instruments such
as multimeter, ammeter, oscilloscope, and pressure gauges
- Ability to read blueprints and
schematics
- Comfortable working at elevated
heights
- Technical aptitude for heavy
equipment
- Excellent communication skills
- Strong work ethic, dependability
and initiative
We expect
from you
- Minimum of three (3) years’
experience in heavy industrial equipment mechanical & electrical
troubleshooting and equipment repairs including, Motors, Controls, PLC
electronic control, hydraulic and pneumatic systems, structural and engine
systems.
- Must be able to reach blue
prints and schematic drawings
- Must feel comfortable and able
to work safely at elevated heights, including several stories above the
ground
- Should possess a technical
aptitude for heavy equipment; some knowledge of engineering is a plus.
- ability to demonstrate an
excellent verbal and written communication skills in English and french
- Candidates must have the
ability to communicate with individuals and/or groups consisting of dealer
representatives, customer-end users and other technicians or service
personnel.
- Must demonstrate a strong work
ethic, dependability and initiative.
We offer
you
We value
passion and commitment, and reward your performance.
If you are
seeking a challenging and rewarding career, are motivated and have a strong
work ethic, and are interested in working in a world-class, global environment
with state-of-the-art projects and technology then we invite you to apply for
our role. Preference will be given to those with advanced technical training
and experience.
Head Shift
Purpose
of the position
Kalmar
Maghreb within the leading global supplier of container & load handling
equipment and services, is seeking an Electrical and automation technician
for the Project Tangier med 2 familiar with Marine port operations.
Head Shift
Service Technician position will be responsible for the day-to-day
operations and supervision of a team of service employees for providing
maintenance and repair service to all brands of container handling equipment at
customer locations, with a focus the electrical and mechanical components for
all container handling equipments.
Main tasks and responsibilities
- Provide the technical support to
team
- Manage the team work and panning
task assigned
- Provide the daily report of
daily activities.
- Provide the solutions and
analyze the breakdowns with teams to develop the equipment reliability
- Providing timely
diagnostics/repair for the Kalmar product lines located in the field at
customer sites.
- Conduct regularly scheduled
preventative maintenance
- Ability to use hand, air and
electrical tools; operate forklifts, small cranes and mechanical hoists as
needed
- Conduct product training for the
customer and dealer technicians
- Evaluate and assist with
warranty claims
- Work with product engineering to
develop solutions to operational problems in the field
- Assist personnel in the field
with job related documentation
- Achieve a high level of customer
satisfaction
- Diagnostic and troubleshooting
of PLC and Electrical equipment
- Ability to use instruments such
as multimeter, ammeter, oscilloscope, and pressure gauges
- Ability to read blueprints and
schematics
- Comfortable working at elevated
heights
- Technical aptitude for heavy
equipment
- Excellent communication skills
- Strong work ethic, dependability
and initiative
We expect
from you
- Deploma (automation and
electrical technician or mechanical )
- Minimum of 3 years experience in
heavy industrial equipment
- Has a proven experience as a
team leader
- Proven experience using
Microsoft office
- Has a good knowledg on the KPI’s
- Preference will be given to
those with advanced technical training and/or Kalmar specific equipment
experience
- Valid Driver’s License and
passport
We offer
you
We value
passion and commitment, and reward your performance.
If you are
seeking a challenging and rewarding career, are motivated and have a strong
work ethic, and are interested in working in a world-class, global environment
with state-of-the-art projects and technology then we invite you to apply for
our role. Preference will be given to those with advanced technical training
and experience.
