شركة كلوفو توظيف العديد من المناصب بمجالات مختلفة

Glovo recrute Plusieurs Profils

General Manager

We’re looking for someone who has a mix of operational prowess to get great work done, the negotiation and collaboration skills needed to bring out the best from our partners, the strategic, innovative and creative thinking that’s required to develop outside the box solutions, and the emotional intelligence and humility required to lead a fast-paced business and inspire a team of people across different countries.

You will:

Lead Morocco Team to greatness. Have full P&L responsibility and own business objectives
Devise the long-term strategy for Morocco and leverage on regional and HQ resources towards your objectives
Establish and maintain partnerships with partners on our platform
Be a leader: hire top talent, help them perform, grow and develop as professionals
Be informed, get involved and make things happen
Be the legal representative of Glovo in the country and act accordingly

Requirements:

You’re persuasive in the most pleasant possible way and have no trouble selling anything
You’ve got a good judgment but own up to your mistakes
You’re extremely curious and have a desire to acquire a deep understanding
You find smart and elegant solutions to complex, multi-disciplinary problems
You’re extremely agile and thrive in ambiguous environments
You are always respectful, kind and fair. You’ve managed large or multiple teams and all of your (former) reports speak highly of you as a manager and leader
You have an ambition that makes some people think you’re crazy while inspiring others

Experience our Glovo Life Benefits:

Enticing Phantom Shares plan
Attractive Relocation package (if applicable)
Comprehensive Private Health Insurance
Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
Flexible working environment

Postulez ici

Groceries Manager

The way we want to grow is making everything in cities immediately accessible!!! To reach this goal we need a 360, analytical and results driven person to lead groceries business in a startup where the time to market is a crucial factor. You will act and operate as a startup within a startup, so you must be a builder.

Be a part of a team where you will:

Be owner of groceries P&L
Manage groceries local team
Develop darkstore or partners business model
Work with a cross-functional team (marketing, operations, procurement…) to achieve quick and flawless execution
Lead project implementation analysis and translate it into actionable tasks to ensure continuous improvement
Give visibility to main stakeholders of the project status and follow up on next steps

You have:

Minimum 4 years of experience in retail.
Experience managing and inspiring people
Analytical mindset
Problem solver, results-driven, creative thinking with perfect written and spoken communication
Build from scratch
Interest in start-ups, technology, and a fast-paced environment
Proactive, organized, and obsessed with details
Out of the box thinking
Full professional level of Local language plus fluent in English is a must!

Experience our Glovo Life Benefits:

Enticing Phantom Shares plan
Attractive Relocation package (if applicable)
Zero Glovo delivery fee on all Glovo orders!
Monthly Glovo credits to use in our App
Comprehensive Private health insurance
Flexible working environment

Postulez ici

Junior Sales Executive

The Sales team is directly responsible for partnering with both smaller local stores and with bigger brands to display them on our Glovo platform. You will work with the support of a sales team and a local Head of Sales.

As a Glovo Jr Sales Executive, you will be a key representative of our company’s sales team, responsible for creating a pipeline of and signing up local stores and corporate customers around the city.

Be a part of a team where you will:

Seal partnerships with the best accounts, always aligned with the company goals
As owner of Glovo’s revenue, you’ll make sure that all deals follow the required profitability of your country
Build long term partnerships and ensure a fast and smooth onboarding
Keep your pipeline updated on a daily basis

You have:

Full professional level in local language and fluency in English is a must
Minimum 1 experience in a Sales hunting role – key contacts in the industry is a plus
You don’t redempt, you have to hunt like a hungry wolf
Impossible is not Glovo, you make everything happen
Overachieving targets is a must
You are a methodological fast learner who is familiar with CRM tools (Salesforce, Dynamics, etc)
Experience in start-up environment is a plus
Bachelor of Business Administration, Marketing or Public Relations is a plus

Experience our Glovo Life Benefits:

Enticing Phantom Shares plan
Attractive Relocation package (if applicable)
Zero Glovo delivery fee on all Glovo orders!
Monthly Glovo credits to use in our App
Comprhensive Private health insurance plan
Flexible working environment

Postulez ici

Sales Executive – Groceries

We are looking for an energetic and highly motivated Sales Executive (ideally with supermarket experience) to drive growth in actual and unexplored markets. You will report directly to the Head of Sales, and will be working in an international, dynamic and team-oriented environment.

Be a part of the team where you will:

Seal partnerships with the best local Groceries accounts, always aligned with the company goals
As owner of Glovo’s revenue, you’ll make sure that all deals follow the required profitability
Build long term partnerships and ensure a fast and smooth onboarding
Keep your pipeline updated on a daily basis
Meet ambitious weekly and monthly Sales objectives defined by the company. You’ll want to crush these goals
Research accounts, identify stakeholders/decision makers and generate interest about Glovo
Daily report with the tasks executed (calls and visits) via Salesforce (CRM)

You have:

Minimum 2 years of experience in Sales – preferably in a startup environment.
Knowledge of the Grocery industry is a significant plus
Proactive, organized, and obsessed with detail and accuracy
You don’t miss the details
Know how to negotiate your way into a super deal through sales techniques and persuasion
High degree of emotional intelligence
Have excellent communication skills. Eloquent, with good grammar and writing skills
Autonomous and self motivated who is able to work in a highly demanding environment
Computer literate; good knowledge of Google Docs, MS Office and Salesforce
Bachelor of Business Administration, Marketing or Public Relations is a plus
Full proficiency in local language and fluent in English is a must

Experience our Glovo Benefits:

Enticing Phantom Shares plan
Attractive Relocation package (if applicable)
Zero Glovo delivery fee on all Glovo orders!
Monthly Glovo credits to use in our App
Comprehensive Private health insurance
Flexible working environment

Postulez ici

Sales Manager

You will be responsible for building and developing partnerships from scratch with restaurants, supermarkets, pharmacies, etc and growing their number on the platform while delivering on aggressive sales and growth targets. Also, you would be coaching, mentoring and building almost from scratch the Sales Executives team, taking care of the team’s achievement and working for reatining talent.

In this role you will be part of the sales team at Glovo, working closely with the Director of Commercial from your region.

Be a part of a team where you will:

Build a partner portfolio from scratch and negotiate the best products in your city to deliver it to our customers
Lead from the front in closing deals, on-boarding them and account management for your city’s partners
Meet monthly objectives defined by the Sales Director
Coordinate the Sales Plans defined together with the Sales Operation Manager + Marketing team + Key Accounts Sales + Account Management team
Train and motivate the sales team

You have:

At least, 3 years of experience in managing high-performance sales
Proven record in leading, motivating and coaching high performing sales teams
Experience in hiring a sales team from scratch would be a plus!
Previous work experience in a startup / high-demanding environment is preferred
Sales hunger is a must! You may never take a no for an answer.
Highly motivated, results-driven, strategic thinker, with strong leadership and business fundamentals
Strong communication abilities with ability to influence and drive change

Experience our Glovo Life Benefits:

Enticing Phantom Shares plan
Attractive Relocation package (if applicable)
Zero Glovo delivery fee on all Glovo orders!
Monthly Glovo credits to use in our App
Comprehensive Private health insurance
Flexible working environment

Postulez ici

Senior Accountant

We’re looking for someone to join our Accounting team, you’ll be working with and alongside talented and passionate people around the world. We are looking for a highly accountable, flexible individual, who is technically excellent, works hard, can nurture productive working relationships, and operate with a considerable degree of autonomy

Be a part of a team where you will:

Accounting for commercial organizations (full support);
Work with primary accounting documents and cash operations flows in financial activities of clients in accordance with the legislation of Morocco and according to the client needs;
Preparation of regular tax and other statutory reports of the clients;
Consultation of the clients on tax, accounting, labor and civic laws of Morocco;
Preparation of the management reporting for the clients;
Restoration of accounting of the client company;
Contribute towards identification and management of risks and exposures to ensure compliance with legislation, contract and service agreement where applicable and Glovo policy and management processes
To assist during the external audit process and provide required reports to auditor
To provide other staff responsible for finance with the training, advice and information they require to carry out their functions
Preparation of fixed assets report as part of monthly reporting and schedule for audit purposes
Supports the development and implementation of organizational strategies and plans for internal generation and management of funds to ensure financial sustainability
Prepare bi monthly report/summary on outstanding imprest balances
Prepare monthly and quarterly management reports for Management

You have:

ACCA/CPA Certified;
Minimum 5 years’ experience in a similar role or financial control
Experience of working with Consultancies or in small/medium organisation, especially in the service sector is an advantage
Experience with accounting systems (QuickBooks is a strong advantage)
Auditing, Book-keeping and accounts & Budget planning and control
Excellent IT Skills, particularly in Excel (pivot tables, Vlookups, Charts etc) & MS Office Package
Knowledge of the English language (at least intermediate level),
Analytical and problem-solving skills
Excellent organisational skills
High levels of professionalism, initiative, energy, creativity and flexibility
Work under minimum supervision
Curiosity with an appetite to learn by doing
Multi-tasker

Experience our Glovo Life Benefits:

Enticing Phantom Shares plan
Glovo credits (and zero Glovo delivery fee on all Glovo orders!)
Cool perks such as fresh fruit and healthy snacks every day, weekly lunches, Culture Days every 2 months!
Flexible working environment

Postulez ici

Senior HR Generalist

Glovo is looking for a world-class HR Generalist to join our team in Casablanca. Are you ready to be our first ever HR person in Morocco? Do you feel excited about building HR processes from scratch, adjusting global policies to local realities? Are you able to carry out effectively and smoothly the People related processes – a mix between recruitment, learning and development, employee experience, and HR operations? If your answer is YES we are looking forward to meeting you.

Be a part of a team where you will:

Be the first point of contact for employees regarding People related policies, processes and procedures
Support line managers by providing valuable input and expertise to the team on Hiring processes, Employment laws, HR policies, HR processes, Compensations, etc
Be responsible for key people processes implementation: performance & recognition, compensation cycles, talent review, employee relations, engagement
Maintain a strong focus on employee relations, monitor employee engagement, and retention activities
Source and recruit great talent for our local team, following the hiring process defined and conducting screenings
Manage documentation for current and new hires: contracts, legal documentation, personal information
Maintain day to day information from employees in the HR systems: sick leaves, holidays, bank account changes, modifications of hours, salaries, etc
Provide the employees with relevant, engaging experiences inside and outside the office, including team building and on-boarding
Take care of the office management and organisation of events (Stand up, Culture Day, Summer Party, etc)

You have:

Degree in HR, Labor Law, Law, Business or similar
At least 2-3 years of experience in HR
Experience in startups will be highly valued, either by having directly worked in a similar company or managing a new project unit in a larger organisation
Excellent interpersonal communication skills at all levels
Organised, proactive, and creative mindset
Customer service orientation – you love to solve complex doubts
Fluency in English
Knowledge of Morocco employment and labor law is a strong plus

Experience our Glovo Life Benefits

Enticing Phantom Shares plan
Comprehensive Private Health Insurance
Flexible working environment

Postulez ici

Service Quality Analyst

A Quality Specialist position means building a bridge between the quality standards and the final service we offer in Glovo. The quality specialist is responsible for ensuring the Voice of the Customer is heard, understood and prioritised across our service processes, training, tools and product. This position is maximising impact of every support interaction through process standardisation and actionable data-informed insights on our service gaps and drivers of customer happiness. In addition to being a key enabler of agent effectiveness the quality specialist is responsible for collaborating with other teams in LiveOperations to create the best (and efficient) customer experience possible at scale.

Be a part of a team where you will:

Plan, perform and oversee inspection and testing of products to ensure the quality deliverable
Document quality assurance activities, such as internal audits
Identify key business requirements, compliance and behaviors per customer type/country and translate it to a measurable framework
Perform proactive analysis (quantitative and qualitative) to identify gaps and opportunities for alignment/improvement
Outline quality assurance policies and procedures & define scalable processes
Interpret and comply with company quality standards
Make sure that quality assurance standards are adequate
Elaborate the procedures of sampling and guidelines for collection and reporting quality data
Track and correlate operational data and service metrics to understand and address performance gaps
Manage multiple service providers and oversee their processes and analysis to uncover underperformance trends and training opportunities

You have:

Native French speaker with fluent written and spoken English
Previous experience in CX / quality field (audits, implementation and control of new procedures, etc.) preferably in customer services field
Knowledge of QA terms, tools, and methodologies
Strong analytical skills
Outstanding verbal and written communication skills
Thoroughness, attention to detail and ability to learn fast
Problem-solving and decision-making skills
Customer service competency
Ability to work in team and keep a positive attitude working under pressure and with short deadlines