Glovo recrute
Plusieurs Profils
General
Manager
We’re
looking for someone who has a mix of operational prowess to get great work
done, the negotiation and collaboration skills needed to bring out the best
from our partners, the strategic, innovative and creative thinking that’s
required to develop outside the box solutions, and the emotional intelligence
and humility required to lead a fast-paced business and inspire a team of
people across different countries.
You
will:
- Lead Morocco Team to greatness.
Have full P&L responsibility and own business objectives
- Devise the long-term strategy
for Morocco and leverage on regional and HQ resources towards your
objectives
- Establish and maintain
partnerships with partners on our platform
- Be a leader: hire top talent,
help them perform, grow and develop as professionals
- Be informed, get involved and
make things happen
- Be the legal representative of
Glovo in the country and act accordingly
Requirements:
- You’re persuasive in the most
pleasant possible way and have no trouble selling anything
- You’ve got a good judgment but
own up to your mistakes
- You’re extremely curious and
have a desire to acquire a deep understanding
- You find smart and elegant
solutions to complex, multi-disciplinary problems
- You’re extremely agile and
thrive in ambiguous environments
- You are always respectful, kind
and fair. You’ve managed large or multiple teams and all of your (former)
reports speak highly of you as a manager and leader
- You have an ambition that makes
some people think you’re crazy while inspiring others
Experience
our Glovo Life Benefits:
- Enticing Phantom Shares plan
- Attractive Relocation package
(if applicable)
- Comprehensive Private Health
Insurance
- Free monthly Glovo credits to
spend on our restaurant products (and zero Glovo delivery fee on all Glovo
orders!)
- Flexible working environment
Groceries
Manager
The way we
want to grow is making everything in cities immediately accessible!!! To reach
this goal we need a 360, analytical and results driven person to lead groceries
business in a startup where the time to market is a crucial factor. You will
act and operate as a startup within a startup, so you must be a builder.
Be a
part of a team where you will:
- Be owner of groceries P&L
- Manage groceries local team
- Develop darkstore or partners
business model
- Work with a cross-functional
team (marketing, operations, procurement…) to achieve quick and flawless
execution
- Lead project implementation
analysis and translate it into actionable tasks to ensure continuous
improvement
- Give visibility to main
stakeholders of the project status and follow up on next steps
You
have:
- Minimum 4 years of experience in
retail.
- Experience managing and
inspiring people
- Analytical mindset
- Problem solver, results-driven,
creative thinking with perfect written and spoken communication
- Build from scratch
- Interest in start-ups,
technology, and a fast-paced environment
- Proactive, organized, and
obsessed with details
- Out of the box thinking
- Full professional level of Local
language plus fluent in English is a must!
Experience
our Glovo Life Benefits:
- Enticing Phantom Shares plan
- Attractive Relocation package
(if applicable)
- Zero Glovo delivery fee on all
Glovo orders!
- Monthly Glovo credits to use in
our App
- Comprehensive Private health
insurance
- Flexible working environment
Junior
Sales Executive
The Sales
team is directly responsible for partnering with both smaller local stores and
with bigger brands to display them on our Glovo platform. You will work with
the support of a sales team and a local Head of Sales.
As a Glovo Jr
Sales Executive, you will be a key representative of our company’s sales team,
responsible for creating a pipeline of and signing up local stores and
corporate customers around the city.
Be a
part of a team where you will:
- Seal partnerships with the best
accounts, always aligned with the company goals
- As owner of Glovo’s revenue,
you’ll make sure that all deals follow the required profitability of your
country
- Build long term partnerships and
ensure a fast and smooth onboarding
- Keep your pipeline updated on a
daily basis
You
have:
- Full professional level in local
language and fluency in English is a must
- Minimum 1 experience in a Sales
hunting role – key contacts in the industry is a plus
- You don’t redempt, you have to
hunt like a hungry wolf
- Impossible is not Glovo, you
make everything happen
- Overachieving targets is a must
- You are a methodological fast
learner who is familiar with CRM tools (Salesforce, Dynamics, etc)
- Experience in start-up
environment is a plus
- Bachelor of Business Administration,
Marketing or Public Relations is a plus
Experience
our Glovo Life Benefits:
- Enticing Phantom Shares plan
- Attractive Relocation package
(if applicable)
- Zero Glovo delivery fee on all
Glovo orders!
- Monthly Glovo credits to use in
our App
- Comprhensive Private health
insurance plan
- Flexible working environment
Sales
Executive – Groceries
We are looking
for an energetic and highly motivated Sales Executive (ideally with supermarket
experience) to drive growth in actual and unexplored markets. You will report
directly to the Head of Sales, and will be working in an international, dynamic
and team-oriented environment.
Be a
part of the team where you will:
- Seal partnerships with the best
local Groceries accounts, always aligned with the company goals
- As owner of Glovo’s revenue,
you’ll make sure that all deals follow the required profitability
- Build long term partnerships and
ensure a fast and smooth onboarding
- Keep your pipeline updated on a
daily basis
- Meet ambitious weekly and
monthly Sales objectives defined by the company. You’ll want to crush
these goals
- Research accounts, identify
stakeholders/decision makers and generate interest about Glovo
- Daily report with the tasks
executed (calls and visits) via Salesforce (CRM)
You
have:
- Minimum 2 years of experience in
Sales – preferably in a startup environment.
- Knowledge of the Grocery
industry is a significant plus
- Proactive, organized, and
obsessed with detail and accuracy
- You don’t miss the details
- Know how to negotiate your way
into a super deal through sales techniques and persuasion
- High degree of emotional
intelligence
- Have excellent communication
skills. Eloquent, with good grammar and writing skills
- Autonomous and self motivated
who is able to work in a highly demanding environment
- Computer literate; good
knowledge of Google Docs, MS Office and Salesforce
- Bachelor of Business
Administration, Marketing or Public Relations is a plus
- Full proficiency in local
language and fluent in English is a must
Experience
our Glovo Benefits:
- Enticing Phantom Shares plan
- Attractive Relocation package
(if applicable)
- Zero Glovo delivery fee on all
Glovo orders!
- Monthly Glovo credits to use in
our App
- Comprehensive Private health
insurance
- Flexible working environment
Sales
Manager
You will be
responsible for building and developing partnerships from scratch with
restaurants, supermarkets, pharmacies, etc and growing their number on the
platform while delivering on aggressive sales and growth targets. Also, you
would be coaching, mentoring and building almost from scratch the Sales
Executives team, taking care of the team’s achievement and working for
reatining talent.
In this role
you will be part of the sales team at Glovo, working closely with the Director
of Commercial from your region.
Be a
part of a team where you will:
- Build a partner portfolio from
scratch and negotiate the best products in your city to deliver it to our
customers
- Lead from the front in closing
deals, on-boarding them and account management for your city’s partners
- Meet monthly objectives defined
by the Sales Director
- Coordinate the Sales Plans
defined together with the Sales Operation Manager + Marketing team + Key
Accounts Sales + Account Management team
- Train and motivate the sales
team
You
have:
- At least, 3 years of
experience in managing high-performance sales
- Proven record in leading,
motivating and coaching high performing sales teams
- Experience in hiring a sales
team from scratch would be a plus!
- Previous work experience in a
startup / high-demanding environment is preferred
- Sales hunger is a must! You may
never take a no for an answer.
- Highly motivated,
results-driven, strategic thinker, with strong leadership and business
fundamentals
- Strong communication abilities
with ability to influence and drive change
Experience
our Glovo Life Benefits:
- Enticing Phantom Shares plan
- Attractive Relocation package
(if applicable)
- Zero Glovo delivery fee on all
Glovo orders!
- Monthly Glovo credits to use in
our App
- Comprehensive Private health
insurance
- Flexible working environment
Senior
Accountant
We’re
looking for someone to join our Accounting team, you’ll be working with and
alongside talented and passionate people around the world. We are looking for a
highly accountable, flexible individual, who is technically excellent, works
hard, can nurture productive working relationships, and operate with a
considerable degree of autonomy
Be a
part of a team where you will:
- Accounting for commercial
organizations (full support);
- Work with primary accounting
documents and cash operations flows in financial activities of clients in
accordance with the legislation of Morocco and according to the client
needs;
- Preparation of regular tax and
other statutory reports of the clients;
- Consultation of the clients on
tax, accounting, labor and civic laws of Morocco;
- Preparation of the management
reporting for the clients;
- Restoration of accounting of the
client company;
- Contribute towards
identification and management of risks and exposures to ensure compliance
with legislation, contract and service agreement where applicable and
Glovo policy and management processes
- To assist during the external
audit process and provide required reports to auditor
- To provide other staff
responsible for finance with the training, advice and information they
require to carry out their functions
- Preparation of fixed assets
report as part of monthly reporting and schedule for audit purposes
- Supports the development
and implementation of organizational strategies and plans for internal
generation and management of funds to ensure financial sustainability
- Prepare bi monthly
report/summary on outstanding imprest balances
- Prepare monthly and quarterly
management reports for Management
You
have:
- ACCA/CPA Certified;
- Minimum 5 years’ experience in a
similar role or financial control
- Experience of working with
Consultancies or in small/medium organisation, especially in the service
sector is an advantage
- Experience with accounting
systems (QuickBooks is a strong advantage)
- Auditing, Book-keeping and
accounts & Budget planning and control
- Excellent IT Skills,
particularly in Excel (pivot tables, Vlookups, Charts etc) & MS Office
Package
- Knowledge of the English
language (at least intermediate level),
- Analytical and problem-solving
skills
- Excellent organisational skills
- High levels of professionalism,
initiative, energy, creativity and flexibility
- Work under minimum supervision
- Curiosity with an appetite to
learn by doing
- Multi-tasker
Experience
our Glovo Life Benefits:
- Enticing Phantom Shares plan
- Glovo credits (and zero Glovo
delivery fee on all Glovo orders!)
- Cool perks such as fresh fruit
and healthy snacks every day, weekly lunches, Culture Days every 2 months!
- Flexible working environment
Senior HR
Generalist
Glovo is
looking for a world-class HR Generalist to join our team in Casablanca. Are you
ready to be our first ever HR person in Morocco? Do you feel excited about building
HR processes from scratch, adjusting global policies to local realities? Are
you able to carry out effectively and smoothly the People related processes – a
mix between recruitment, learning and development, employee experience, and HR
operations? If your answer is YES we are looking forward to meeting you.
Be a
part of a team where you will:
- Be the first point of contact
for employees regarding People related policies, processes and procedures
- Support line managers by
providing valuable input and expertise to the team on Hiring processes,
Employment laws, HR policies, HR processes, Compensations, etc
- Be responsible for key people
processes implementation: performance & recognition, compensation cycles,
talent review, employee relations, engagement
- Maintain a strong focus on
employee relations, monitor employee engagement, and retention activities
- Source and recruit great talent
for our local team, following the hiring process defined and conducting
screenings
- Manage documentation for current
and new hires: contracts, legal documentation, personal information
- Maintain day to day information
from employees in the HR systems: sick leaves, holidays, bank account
changes, modifications of hours, salaries, etc
- Provide the employees with
relevant, engaging experiences inside and outside the office, including
team building and on-boarding
- Take care of the office
management and organisation of events (Stand up, Culture Day, Summer
Party, etc)
You
have:
- Degree in HR, Labor Law, Law,
Business or similar
- At least 2-3 years of experience
in HR
- Experience in startups will be
highly valued, either by having directly worked in a similar company or
managing a new project unit in a larger organisation
- Excellent interpersonal
communication skills at all levels
- Organised, proactive, and
creative mindset
- Customer service orientation –
you love to solve complex doubts
- Fluency in English
- Knowledge of Morocco employment
and labor law is a strong plus
Experience
our Glovo Life Benefits
- Enticing Phantom Shares plan
- Comprehensive Private Health
Insurance
- Flexible working environment
Service
Quality Analyst
A Quality
Specialist position means building a bridge between the quality standards and
the final service we offer in Glovo. The quality specialist is responsible
for ensuring the Voice of the Customer is heard, understood and prioritised
across our service processes, training, tools and product. This position is
maximising impact of every support interaction through process standardisation
and actionable data-informed insights on our service gaps and drivers of
customer happiness. In addition to being a key enabler of agent effectiveness
the quality specialist is responsible for collaborating with other teams in
LiveOperations to create the best (and efficient) customer experience possible
at scale.
Be a
part of a team where you will:
- Plan, perform and oversee
inspection and testing of products to ensure the quality deliverable
- Document quality assurance
activities, such as internal audits
- Identify key business
requirements, compliance and behaviors per customer type/country and
translate it to a measurable framework
- Perform proactive analysis
(quantitative and qualitative) to identify gaps and opportunities for
alignment/improvement
- Outline quality assurance
policies and procedures & define scalable processes
- Interpret and comply with
company quality standards
- Make sure that quality assurance
standards are adequate
- Elaborate the procedures of
sampling and guidelines for collection and reporting quality data
- Track and correlate operational
data and service metrics to understand and address performance gaps
- Manage multiple service
providers and oversee their processes and analysis to uncover
underperformance trends and training opportunities
You
have:
- Native French speaker with
fluent written and spoken English
- Previous experience in CX /
quality field (audits, implementation and control of new procedures, etc.)
preferably in customer services field
- Knowledge of QA terms, tools,
and methodologies
- Strong analytical skills
- Outstanding verbal and written
communication skills
- Thoroughness, attention to
detail and ability to learn fast
- Problem-solving and
decision-making skills
- Customer service competency
- Ability to work in team and keep
a positive attitude working under pressure and with short deadlines
