Aramex recrute
Plusieurs Profils
Contact center
Executive
Purpose:
To handle
incoming calls of the new and existing customers.
Key
Responsibilities:
-Respond and
follow-up customer calls to ensure customer satisfaction.
-Give the
best customer centric experience to the custome
-Ensure
collaborating to the team to provide the customer with the best customer
experience.
-Support the
Ops and CMT team in maintaining a high service level and offering the customer
a flawless « shipment deliveries » process.
-Examine
Customers’ feedback with the direction/guidance of the « Customer Service
» Management, to further improve the whole company service level.
Profile:
-Bachelor in
Marketing or logistics…
-First
experience in contact center is recommended
-Professional
Communication in english and french
-Customer
service oriented
Outlet Executive
Mission:
-Serve
Walk-in customers and provide full information and advice.
-Manage and
meet customer expectations
-Sustain
high customer satisfactory service level
-Provide
excellent customer service for cash clients as per Aramex CS standards
-Sell cash
shipments.
-Attending
to cash customers and fulfil their requirements, solve their problems, follow
up their cases and update them.
-To contact
four cash customers per day (leakage or none-active customers).
-Promote
Aramex campaigns for customers
-Implement
and promote Aramex
Profile:
customer
service or marketing degree
experience
in customer service within an international transport company
Area Sales Executive
Mission:
Seeking new
opportunities, maintaining and developing existing customer to Increase sales
profitability for all Aramex products
Key
Responsibilities:
- Identify business opportunities
from existing and new customers,
- Develop and maintain strong
relationship with customers,
- Enhance customer loyalty by
delivering customized tailored solutions,
- Conduct field prospections for
customers and insure the follow up,
- Liaise with inter departments to
ensure customer has received the best class in service,
- Adhering to company policies
& procedures while completing day to day challenging activities
Profile:
- International business or
logistic Master,
- Min 3 years experiences as area
Sales Executive in International transport or freight forwarding company,
- Fluent Arabic, French, English
and Berber languages,
- Networking and Problem-solving
skills,
- Negotiation skills, Listening
skills,
- Focus on developing
Relationships.
Senior Area Sales
Executive
Job
Responsibilities:
- Ensure freight sales targets are
met,
- Identify freight business
opportunities from existing and new customers.
- Evaluate the profitability per
account to ensure targets are met,
- Visiting customers in Casablanca
and all branches to increase the freight sales revenue,
- Manage the pipeline and the
prospect value per sales to ensure focusing on the top 10 customers per
pipeline,
- Develop and maintain strong
relationship with freight customers and internal stakeholders,
- Analyze stopped clients to
identify solution and regain their business,
- Follow up on top customer
unresolved request and ensure resolving pending problems,
- Ensure best sales practices to
meet freight customer needs and expectations and capitalize on growth,
Operations Manager
Purpose
of the Job:
Manage and
control Aramex Express, Domestic and Ground operations in terms of planning,
monitoring, budgeting, and proper implantation of all Aramex operational
productions and quality of service standards to ensure satisfactory service is
provided to customers
Job
Responsibilities
- Monitor and work towards proper
utilization of the ground couriers.
- Maintain and improve the ground
operations performance in terms of delivery, pick up, and all related
aspects to comply with the company quality of service standards and
Measures.
- Control and evaluate the ground
operations team performance.
- Work with the fleet supervisor
to ensure the operations fleets are up and operative in good conditions.
- Manage day to day operations in
the network to ensure meeting of internal SLA’s along with productivity,
cost and company targets.
- Regularly analyze the nature of
the business and customer feedback to modify the order lifecycle through
technology, automation, process improvements which culminate in better
experience overall.
- Manage planning for the network
in terms of couriers, infrastructure, vendors, consumables in line with
business forecast and projections.
- Ensure shipment integrity and
visibility throughout the shipment lifecycle.
- Mentor and develop operation
leaders to take up management positions across the Aramex operational
network.
- Maintain healthy and safe
workplace environment.
- Manage the various
inbound/outbound and warehouse operations and ensure compliance to service
expectations and quality standards.
- Maintain and improve the quality
of the service and commit to pass the various quality audits.
- Lead the improvement projects to
increase operational efficiency and improve performance.
- Work with the station manager on
setting the yearly objectives and expansion/development plans.
- Manage the total operations
expenses according to the set budget.
Job
Requirements (Experience and education):
- Bachelor’s degree in engineering
or Management
- 5-7 years of experience in
Operations management in logistics, ecommerce operations or supply chain
- Demonstrated experience in
process improvements, cost reduction and operations planning
- Well versed with Microsoft
office, Knowledge of SQL and experience in data visualization platforms
like tableau is a plus
