فندق فيرمنت بمراكش توظيف 5 مناصب مختلفة

Fairmont Royal Palm Marrakech recrute 5 Profils

Duty Manager Night Shift

Summer of responsabilities :
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Oversee the smooth operation of the property and be the key contact for any guest issues or hotel emergencies
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Shift work required
Other duties as assigned.

Qualifications:

Previous leadership experience required
Previous Property Management System experience preferred
Computer literate in Microsoft Window applications preferred
University/College degree in a related discipline an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Lien pour postuler

Senior Sales Manager

Summer of responsabilities :

Reporting to the DOSM, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Ensure prompt and courteous service is extended to both internal and external customers
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
Solicit group, transient and/or banquet business through action plan preparation and execution
Establish parameters, quotes and negotiate prices, confirming by written contracts
Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations
Maintain accounts, contact, activity and business details within the appropriate software applications
Work closely with Catering and Front Office to ensure all details of the contract were delivered and guests depart satisfied
Prepare weekly, monthly, quarterly and annual reports, as required
Balance operational, administrative and Colleague needs
Follow departmental policies and procedures
Follow all safety policies ;
Other duties as assigned.

Qualifications :

Previous Sales experience required
Computer literate in Microsoft Window applications andor relevant computer applications required
University/College degree in a related discipline preferred
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times

Lien pour postuler

Spa and Recreation Manager

Summary of Responsibilities :

Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following:

Direct operations of the facility, including short and long range strategic planning so that spa operates cost effectively and efficiently.
Ensure the establishment and execution of all departmental goals.
Manager, train, and motivate all personnel reporting to this position.
Serve as link between the hotel and spa industry.
Meet with group meeting planners to show spa facility and programs as required.
Tour prospective spa guests.
Promote and sell customized spa programs to conference group as required.
Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential spa guests.
Promote all hotel and spa packages and promotions.
Lead the implementation of 12-month marketing plan.
Identify new business and marketing opportunities.
Work efficiently with Marketing Communications in all aspects of spa/hotel promotion as required.
Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions, and sales techniques.
Administration and implementation of staff training in all aspects of the spa’s operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, body scrubs, facials, etc.)
Assist is supervision, operation and coverage of all spa departments:

Fitness Center
Willow Stream Spa
Salon
Boutique/Retail

Ensure effective communication amongst all departments within the hotel.

Administrative Duties

Establishment of professional business relationship with all vendors and development of all products inventories.
Ensure adherence of standard operating procedures for each department.
Ensure adherence of departmental and facility policies.
Establishment of ongoing administrative controls
Assist in recruitment, development and training of all spa and fitness center colleagues
Adhere to Spa Policy and Standard Operating Manual.
Ensure monthly/weekly departmental communication meetings are effective.
Available for managers and colleague inquiries.
Communications: Respond / review voice-mail and e-mail messages.

Qualifications:

Previous Spa or Hospitality experience preferred.
Bachelors’s Degree or Diploma an asset.
Experience in a luxury spa or hospitality.
Minimum 3 year supervisory experience.
Ability to solve practical problems and deal with a variety of situations.
Desire to provide exceptional Guest experience

Lien pour postuler

Sales Manager

Summer of responsabilities :
Reporting to the DOSM, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Ensure prompt and courteous service is extended to both internal and external customers
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
Solicit group, transient and/or banquet business through action plan preparation and execution
Establish parameters, quotes and negotiate prices, confirming by written contracts
Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations
Maintain accounts, contact, activity and business details within the appropriate software applications
Work closely with Catering and Front Office to ensure all details of the contract were delivered and guests depart satisfied
Prepare weekly, monthly, quarterly and annual reports, as required
Balance operational, administrative and Colleague needs
Follow departmental policies and procedures
Follow all safety policies ;
Other duties as assigned.

Qualifications :

Previous Sales experience required
Computer literate in Microsoft Window applications andor relevant computer applications required
University/College degree in a related discipline preferred
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times

Lien pour postuler

Reservation Agent

Summer of responsabilities :

Reporting to the Reservation Manager, responsibilities and essential job functions include but are not limited to the following:

Constantly offer a professional, friendly and endearing service ;
Reserve and record reservation requests using the Property Management System (PMS) ;
Complete reservation lists while ensuring data accuracy as needed ;
Update reservations by ensuring a perfect arrival and departure process ;
Ensure revenue maximization through sales of upgraded rooms and by recommending hotel facilities ;
Stay in touch with the Sales department and other departments as appropriate ;
Respond quickly to questions by phone or email ;
Inform guests about hotel facilities in an efficient and helpful manner ;
Respect Department policies, procedures and service standards ;
Respect all security policies
Other duties, as assigned