Le
Four Seasons
Hotel Recrute 10 Profils
Réceptionniste
SPA
The Spa
Receptionist proactively welcomes guests, is knowledgeable about treatments,
products and services offered as well as pricing, and scheduling.
Réceptionniste
The Front
Desk Receptionist is a central part of the Front Office Team whose main
objective is to ensure our guests have a smooth arrival and departure
experience.
Learning
Manager
Creates,
develops, and designs leadership learning and performance improvement programs
and initiatives to best achieve long-term business success; promotes a
continuous learning culture; partners with stakeholders to ensure managers’
leadership skills are developed by means of their competencies.
French and
English are mandatory. Arabic is a plus
F&B
Outlet Manager
The ideal
candidate should be an advanced department head with strong Beverage knowledge
capable of develop the beverage offering of the Hotel and strategically work on
solutions to increase beverage sales over month.
Assistant
Housekeeping Manager
Manages the
staff and controls the daily activities of the Housekeeping Department assuring
that our Guest Rooms, Public Areas and Employee Areas meet the highest
standards of cleanliness.
Manages the
staff of the Housekeeping Department. Interviews and trains the
staff. Conducts Performance Evaluations and disciplines staff when
needed. Assures daily labor report and bi-weekly payroll submission is
accurate and complete. Ensures communications and follow-up on any problems,
guest requests or special requirements.
Schedules
staff. Makes or coordinates the daily assignment of work. Oversees the start of
each shift. Monitors daily assignments to assure that productivity and quality
standards are being met, staff is being supported and guest needs are being
met. Inspects all areas of responsibility daily including a number of Guest
rooms.
Resolves
customer complaints, handling all guest interactions with the highest level of
hospitality and professionalism, accommodating special requests whenever
possible. Responds to all guest requests in an accurate and timely
manner. Coordinates the housekeeping needs of any Condominium or Co-op
owners. Interaction with guest will be in person and by phone.
Assures the
financial goals of the department are being met. Monitors and controls labor
expense and other divisional expenses such as Guest Supplies, Cleaning Supplies
and Contract Services. Participates in periodic Linen, Uniform and
Supplies Inventories. Assures that equipment is properly
maintained. Assists in the preparation of the annual budget for labor and
operating expense and for items to be included in the annual Capital
Plan.
Assures
effective operation of the Laundry/Valet Department in the absence of the
Laundry/Valet Manager. Assists the department when needed.
Takes action
in all matters related to the safety, security, satisfaction and well being of
hotel guests and employees responds swiftly and effectively in any hotel
emergency or safety situation.
French,
English and Arabic are mandatory
We are
looking for candidate with valid Moroccan work permit
Catering
and Conference Services Executive
Responsible
for providing administrative support to the Catering Managers and Director
while being familiar with all aspects of the catering planning process.
French /
English mandatory. Arabic is a plus.
Due to the
local work permit policy in the country, we are looking only for candidates
with a Moroccan Work Permit.
Superviseur
des résidences
Residences
engineering supervisor take care of the private proprieties and give solutions
to the engineering issues and owners demands, keep eye on the private garden
and public area, report and coordinate with the team to have pools and the
houses proper and in good shape.
Senior
Security Supervisor
The
Security Supervisor supports the Security Director and actively
participates in and oversees the day-to-day security operations of the
property.
Executive
Sous Chef
The
Executive Sous Chef is part of the kitchen management by controlling and
supervising the kitchen and deputizing in the absence of the Executive Chef.
Director
of Sales & Marketing
Four Seasons
Casablanca is looking for a Director of Sales & Marketing who shares a
passion for excellence and who infuses enthusiasm into everything he / she
does.
Work on a
team built on mutual respect, collaboration, excellent service and passion for
Sales & Marketing. Four Seasons Hotel Provides employees with same level of
care that we expect to be shared with our guests. We have been ranked in
FORTUNE Magazine’s 100 Best Companies to work for since 1998.
Responsibilities:
People
Leadership Skills :
Recruit,
select and familiarise marketing department personnel with the Hotel and their
functions.
Train and
guide marketing department personnel in the performance of their duties as to
specific position responsibilities, performance techniques, reporting
procedures, etc.
Conduct
performance evaluations and follow up with Marketing department personnel.
The ability
to build a positive working environment.
Maximize Hotel Revenue :
Implement
activities that positively impact hotel Rev Par performance
Monitor
competitive hotels to ensure continual market share improvement.
Develop,
co-ordinate, and implement programs to increase profitable sales in all product
areas.
Monitor and
identify current and future business trends to ensure profitable sales in
periods of low and high demand.
Manage the
hotel’s Yield Management program including the transition to a more robust
dynamic pricing model.
Ensure
accuracy of definite bookings plus contracted group and corporate accounts.
Marketing :
Review and
monitor competitive hotels so as to formulate recommendations on product and
service enhancements to remain competitive.
Identify
sources of business available to the hotel and establish priority marketing
opportunities in the solicitation of that business.
The ability
to understand the different needs of market segments and implement
strategies/programs as appropriate to maximize profitability.
Analyse the
Hotel’s capabilities and identify the direct sales, advertising, and public
relations programs necessary to attract complementary sources of business.
Develop and
implement the Annual Marketing Plan.
The ability
to keep abreast of market trends and respond as needed.
Develop
marketing programs consistent with Four Seasons style and image.
Initiate and
supervise the installation of all sales and marketing office procedures and
ensure hotel is in compliance with all Four Seasons Sales and Marketing Minimum
Operating Standards.
Prepare,
monitor and control the annual advertising and business promotion (A&BP)
budget.
Sales
Solicit and
service selected accounts.
Participate
in designated trade, service and community association and clubs.
Represent
all Four Seasons Hotels on sales calls
Provide
« one up » sales assistance for all key accounts, to maintain an
active account load and to act as the hotels sales leader.
Managing Sales Activity
Serve as
hotel’s key contact with organizations such as convention and business bureau,
governmental business bodies and key airline accounts.
Set and
monitor all quotas for sales activities and production for direct sales
personnel.
Develop and
approve travel schedules and budgets.
Review the
performance of each sales person and audit key account activity.
Effectively
administrate the company’s sales incentive plan.
Develop and
maintain a succession plan for management positions in Sales and Marketing.
Co-ordinate
sales activities with WSOs.
Determine
staffing requirements, sales deployment, areas of responsibility and manage the
performance of assigned staff according to their respective job descriptions.
Internal Communications
Maintain a
cooperative working relationship with other departments particularly those with
mutual guest contact.
Participate
in meetings with Planning Committee and Department Heads disseminating
information on sales activities, special bookings, business forecasts,
competition, etc.
Communicate
with Corporate Marketing, Worldwide Sales Offices and other Four Seasons Hotels
regarding new marketing opportunities, competitor activities, etc.
Prepare
reports as required by the General Manager and Home Office.
Hotel Systems
Utilize
computerized operational systems (Delphi, FO system, etc…)
Ensure
accurate tracking of business segments/markets.
Implement
systems to ensure sales and marketing programs achieve projected results.
Understand,
utilize and supervise the installation of automated sales and reservations
systems.
Promotions – Advertising – PR
Develop
special promotional programs to stimulate trial and generate revenue.
To direct
and manage the hotel’s utilization of emerging social media tools ie twitter,
blogs, Four Seasons Facebook, Linkedin (and online reviews) ie trip advisor.
Participate
in the development of collateral and ensure that Four Seasons’ standards are
maintained.
Ensure all
advertising conveys the desired image and message.
Monitor all
expenditures adhering to the advertising budget.
Maintain
open communication with advertising agency/media to provide them with constant
input as to the needs of the hotel.
Work with
the Director of Public Relations to ensure that the Four Seasons Hotel Sydney
receives maximum exposure in appropriate media.
Provide
guidance to ensure favourable attitudes toward the hotel and Four Seasons
Hotels.
Report to
the General Manager and Home Office any significant activity with which the
hotel may wish to become involved.
Develop the
advertising and business promotion budget in conjunction with the Annual
Marketing Plan.
Business Involvement
Administer
department activities within the approved budget with evaluation on a monthly
basis.
Review and
approve all sales personnel expense accounts.
Approve all
purchase requests for the Marketing Department.
To be
directly involved in forecasting and continuously be aware of current and
forecasted financial/business performance.
Analyse
financial/business performance vs forecasts/budget and make the required
changes if necessary.
Understand,
maximise use of, and properly control A& BP budget.
Generic Skills
Sound
analyser and problem solver
The ability
to be a « do-er », implementer, and action taker
Develop and
use good business acumen and be a good « business operator. »
Vigilant and
attentive to detail. Monitor quality and be obsessively service oriented.
A Team
Player and have interpersonal sensitivity.
Public
Ambassador for Four Seasons Hotels.
The ability
to respond properly in any hotel emergency or safety situation.
Perform
other tasks or projects as assigned by hotel management and staff.
About offre emploi maroc
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