Ritz-Carlton Rabat
recrute 30 Profils
Shift Leader
Organize
cleaning chemicals and supplies. Organize supply rack, including pots, pans,
serving spoons, utensils, etc. Rotate stock, bringing wares from storage bin or
areas into kitchen. Complete cleaning checklists to determine appropriate
timelines for cleaning and sanitizing. Collect dirty pans from the cooking line
and transport to pot station for cleaning. Clean and maintain sanitation areas
and organize cleaning supplies including hanging up mops and brooms. Clean and
maintain loading dock areas. Clean ceiling, walls, and vents in dish room.
Ensure clean wares are stored appropriately. Operate and maintain cleaning
equipment and tools, including the dish washing machine, hand wash stations
pot-scrubbing station, and trash compactor. Assist management in hiring,
training, scheduling, evaluating, counseling, disciplining, and motivating and
coaching employees; serve as a role model.
Front Desk Agent
Process all
guest check-ins by confirming reservations, assigning room, and issuing and
activating room key. Process all payment types such as room charges, cash, checks,
debit, or credit. Process all check-outs including resolving any late and
disputed charges. Answer, record, and process all guest calls, messages,
requests, questions, or concerns. Coordinate with Housekeeping to track
readiness of rooms for check-in. Communicate parking procedures to
guests/visitors and dispatch bell staff or valet staff as needed. Supply guests
with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special
requests, and check reports for accuracy. Complete designated cashier and
closing reports in the computer system. Cash guests’ personal checks and
traveler’s checks. Count bank at the beginning and end of shift. Balance and
drop receipts according to Accounting specifications.
Supervisor-Housekeeping
Inspect
guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to
ensure quality standards. Run sold room reports, verify room status, determine
discrepant rooms, prioritize room cleaning, and update status of departing
guest rooms. Assist Housekeeping management in managing daily activities. Act
as a liaison to coordinate the efforts of Housekeeping, Engineering, Front
Office, and Laundry. Document and resolve issues with discrepant rooms with the
Front Desk. Prepare, distribute, and communicate changes in assignment
sheets/workboards. Communicate issues to next shift. Complete required
paperwork. Assist management in hiring, training, scheduling, evaluating,
counseling, disciplining, and motivating and coaching employees.
Landscaping/ Gardeners
Monitor
property grounds to ensure a pleasant appearance. Maintain the appearance of
fountains, planters, or other grounds features by cleaning, replacing or making
repairs. Install new flowers, bulbs, grass, trees, and shrubs. Maintain flower
beds, baskets, and boxes by watering, removing weeds, trimming, and performing
other maintenance. Replace and transplant trees, flowers, and shrubs. Maintain
trees and shrubs by trimming and pruning. Trim and edge grass in areas that
mowers cannot reach. Maintain lawns by mowing, edging, raking leaves, and
performing other lawn maintenance. Install, maintain, and operate irrigation
systems. Remove and bag trash from all exterior trash cans. Operate dump
trucks, tractors, trucks, or utility vehicles to transport equipment, supplies,
materials, and debris. Wash, clean, and re-fuel all equipment after use.
Officer-LossPrevention
- Patrol all areas of the property
and assist guests with room access
- Monitor security feeds and
conduct daily physical hazard inspections
- Respond to accidents and assist
guests/employees during emergency situations
- Defuse guest disturbances and
escort individuals from the property if necessary
- Conduct investigations, gather
evidence, and facilitate interviews with relevant parties
- Complete required shift reports
and maintain confidentiality of all loss prevention documents
Life Guards
Wash, mop,
and clean the pool deck. Promote a fun and relaxing atmosphere for guests in
all recreational activities and areas by expressing an upbeat and enthusiastic
attitude. Observe activity in the recreational facility and respond
appropriately in accordance with local operating procedure in the event of an
emergency. Promote the rules and regulations of the recreation facility. Be
aware of possible situations where guests are not able to safely participate in
an activity and inform supervisor/manager. Provide assistance to injured guests
until the arrival of emergency medical services. Obtain, fold, and stack towels
according to company procedures. Report accidents, injuries, and unsafe work
conditions to manager; complete safety training and certifications.
Pool Attendant
Wash, mop,
and clean the pool deck. Promote a fun and relaxing atmosphere for guests in
all recreational activities and areas by expressing an upbeat and enthusiastic
attitude. Observe activity in the recreational facility and respond
appropriately in accordance with local operating procedure in the event of an
emergency. Promote the rules and regulations of the recreation facility. Be
aware of possible situations where guests are not able to safely participate in
an activity and inform supervisor/manager. Provide assistance to injured guests
until the arrival of emergency medical services. Obtain, fold, and stack towels
according to company procedures. Report accidents, injuries, and unsafe work
conditions to manager; complete safety training and certifications.
House keepingAttendant
- Replace guest amenities and
supplies in rooms
- Make beds and fold sheets
- Remove trash, dirty linens and
room service items
- Greet guests and take care of
requests
- Straighten desk items, furniture
and appliances
- Dust, polish and remove marks
from walls and furnishings
- Vacuum carpets and floor care
duties
Public SpaceAttendants
Clean
public and employee restrooms and showers. Clean glass in public and employee
areas. Clean floor surfaces in public or employee space using designated
chemicals, supplies, and equipment. Dust surfaces in assigned area. Empty trash
containers, ashtrays, and ash urns in public areas into proper containers.
Inspect condition of furniture for tears, rips, and stains and report damages.
Clean and maintain lights. Post caution signs to limit traffic when necessary.
Contact other departments directly for urgent repairs. Respond promptly to
requests from guests and other departments. Identify and report preventative or
other maintenance issues in public areas or guest rooms.
Linen RoomRunner
Transport
linen carts with clean laundry from laundry room to storage rooms on each floor
of property. Replenish linens in the linen rooms based on the amount of linens
needed for each floor as noted on the linen distribution form. Return cart to
designated area at the end of shift. Clean and organize items stored in laundry
room, supply/storage closets, linen room, and/or uniform room. Identify and
report preventative or other maintenance issues in public areas or guest rooms.
Attendant-Laundry
Operate and
monitor washing, dry cleaning, and drying machinery, including adding chemicals
and cleaning lint traps. Identify stained or damaged items and determine status
for repair, spot treatment, rewash, or discard. Inspect cleanliness of articles
removed from the washer, dryer, or dry cleaning machines and place in clean
linen carts. Set dryers to designated times and temperatures based on fabrics
contained in load. Remove lint and debris from dryer screens, dry cleaning
filters, and drain trap after each load. Fold cleaned articles into designated
size, either by hand or using folding machine. Maintain accurate records of
items laundered.
Gift Shop Attendants
Greet
customers when they enter the shop, offer assistance in locating merchandise,
and respond to questions regarding merchandise. Display merchandise in a neat,
eye-appealing manner. Restock items as necessary, check expiration dates, and
discard expired items. Keep storeroom neat and clean. Complete customer
purchases, process all payment types, and process returns, refunds, and
exchanges. Verify customer identification as required. Maintain appropriate cash
levels in cash drawer, turn in all property monies and receipts, and ensure
deposits/cash drops are verified. Follow checklist for opening and closing
shop. Secure shop and monitor customer activity to prevent losses due to
merchandise theft and damage. Report accidents, injuries, and unsafe work
conditions to manager.
Bellman
Greet and
escort guests to rooms. Open doors and assist guests/visitors entering and
leaving property. Inform guests of property amenities, services, and hours of
operation, and local areas of interest and activities. Identify and explain
room features to guests (e.g., use of room key, mini-bar, ice and vending
areas, in-room safe, valet laundry services). Transport guest luggage to and
from guest rooms and/or designated bell area. Assist with luggage storage and
retrieval. Assist guests/visitors in and out of vehicles, including assisting
guests with loading/unloading luggage. Supply guests with directions. Arrange
transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record
advance transportation request as needed. Communicate parking procedures to
guests/visitors.
Doorman
Greet and
escort guests to rooms. Open doors and assist guests/visitors entering and
leaving property. Inform guests of property amenities, services, and hours of
operation, and local areas of interest and activities. Identify and explain
room features to guests (e.g., use of room key, mini-bar, ice and vending
areas, in-room safe, valet laundry services). Transport guest luggage to and
from guest rooms and/or designated bell area. Assist with luggage storage and
retrieval. Assist guests/visitors in and out of vehicles, including assisting
guests with loading/unloading luggage. Supply guests with directions. Arrange
transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record
advance transportation request as needed. Communicate parking procedures to
guests/visitors.
Driver
Transport
guests to/from assigned destinations using property vehicle. Document all trips
prior to the start of and at the conclusion of each trip. Park vehicle in
designated location when not in use. Inspect property vehicles for damage and
cleanliness. Check tire pressure and fluid levels for property vehicle, and
refuel as necessary. Notify appropriate personnel of any vehicle maintenance
needs. Document all vehicle incidents (i.e., damages, accidents) and provide
reports of incidents to manager/supervisor. Report accidents, injuries, and
unsafe work conditions to manager; complete safety training and certifications.
Steward
Operate and
maintain cleaning equipment and tools, including the dish washing machine, hand
wash stations pot-scrubbing station, and trash compactor. Wash and disinfect
kitchen and store room areas, tables, tools, knives, and equipment. Receive
deliveries, store perishables properly, and rotate stock. Ensure clean wares
are stored in appropriate areas. Use detergent, rinsing, and sanitizing
chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack
cleaned items, send soiled items back for re-scrubbing and re-washing. Rack and
spray all racked items with hot water to loosen and remove food residue. Sort,
soak, and wash/re-wash silverware. Breakdown dirty bus tubs. Empty and maintain
trashcans and dumpster area. Clean and mop all areas in assigned departments.
Dispose of glass in the proper containers. Break down cardboard boxes and place
them and other recyclables in the recycle bin.
Second Commis
- Prepare fresh ingredients for
cooking according to recipes/menu
- Cook food and prepare
top-quality menu items in a timely manner
- Test foods to ensure proper
preparation and temperature
- Operate kitchen equipment safely
and responsibly
- Ensure the proper sanitation and
cleanliness of surfaces and storage containers
First Commis
Prepare
special meals or substitute items. Regulate temperature of ovens, broilers,
grills, and roasters. Pull food from freezer storage to thaw in the
refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain
food logs. Monitor the quality and quantity of food that is prepared.
Communicate assistance needed during busy periods. Inform Chef of excess food
items for use in daily specials. Inform F&B service staff of 86’ed items
and available menu specials. Ensure the quality of the food items. Prepare and
cook food according to recipes, quality standards, presentation standards, and
food preparation checklist. Prepare cold foods. Assist management in hiring,
training, scheduling, evaluating, counseling, disciplining, and motivating and
coaching employees; serve as a role model.
Butcher
Prepare
various cuts of meat as required, including correctly preparing beef, lamb, and
pork cuts, and labeling the type of cut, date, and destination of meats.
Prepare ingredients for cooking, including portioning, chopping, and storing
food. Weigh, measure, and mix ingredients. Prepare and cook food according to
recipes, quality standards, presentation standards, and food preparation
checklist. Maintain kitchen logs for food safety program compliance and food
logs for all food products. Monitor food quality while preparing food. Set-up and
break down work stations. Wash and disinfect kitchen area, tables, tools,
knives, and equipment. Complete cleaning checklists. Check and ensure the
correctness of the temperature of appliances and food using thermostats and
thermometers.
Banquet Coordinator
Meet group
coordinator/host(ess) prior to functions, make introductions, and ensure that
all arrangements are agreeable. Read and analyze banquet event order in order
to gather guest information, determine proper set up, timeline, specific guest
needs, buffets, action stations, etc. Respond to and try to fulfill any special
banquet event arrangements. Follow up on special banquet event arrangements to
ensure compliance.
Technician-AudioVisual
Set-up,
operate, and troubleshoot all AV/projection/lighting/conferencing equipment,
devices, and systems. Oversee the set-up of AV equipment in banquet and meeting
rooms. Ensure all AV equipment is fully operational, repair or clean equipment
when necessary. Label any broken equipment, and communicate problems to
manager/supervisor. Tape down and dress all loose wire and cable. Check
delivered equipment and room set-up against Banquet Event Order. Communicate
any additions or deletions to flowsheets to manager/supervisor. Assist and
instruct guests/customers regarding proper usage and operation of AV equipment,
up-sell different AV services, and monitor equipment operation at appropriate
intervals. Break-down, remove, and secure equipment when not in use. Read,
understand, and adhere to Marriott Visual Productions (MVP program) SOP book.
Banquet Waiter
- Prepare coffee breaks, carts and
stations with appropriate supplies
- Organize tables, action
stations, buffets, and carts for service
- Communicate any additional meal
requirements or special requests to the kitchen
- Ensure courses are properly
cleared and crumbed in a timely fashion
- Manage the presentation of
tableware so that it is accessible for the guests
- Monitor cleanliness and proper
sanitization of tables, stations and service areas
Bartender-Banquet
- Welcome guests
- Attend to tables
- Open and serve wine/champagne
- Prepare garnishes
- Stock ice, glassware and paper
supplies
- Set up and maintain cleanliness
of bar area
- Process all payment methods and
complete cashier reports
Barista
Complete
opening and closing duties including setting up necessary supplies and tools,
cleaning all equipment and areas, locking doors, etc. Set up, stock, and
maintain work areas. Input orders into cash register system and collect payment
from customer. Take orders, record in MICROS system and prepare food and coffee
beverages. Ensure that appliances (e.g., coffee makers) are turned on/off at
the appropriate times. Bus coffee cart areas and tables. Clean dishes,
utensils, work areas, tables and equipment throughout the day. Obtain change
required for expected business level. Count bank at end of shift, complete
designated cashier reports, resolve any discrepancies, drop off receipts, and
secure bank.
Bartender
- Welcome guests
- Attend to tables
- Open and serve wine/champagne
- Prepare garnishes
- Stock ice, glassware and paper
supplies
- Set up and maintain cleanliness
of bar area
- Process all payment methods and
complete cashier reports
Server
- Welcome guests and promptly
attend to tables
- Serve food and beverages to
guests making recommendations if needed
- Share your menu knowledge to
assist guests with questions and special requests
- Record transactions in the
MICROS system correctly and timely
- Check-in with guests to assure
satisfaction with each course and beverage
- Clean tables, complete closing
duties and re-stock tableware and other supplies
Nurse
Create and
maintain filing systems. Create and type office correspondence using a
computer. Distribute and route mail. Order and track Human Resources office
supplies and forms. Answer phone calls and record messages. Create new employee
personnel file. Assist walk-in candidates with application procedures. Maintain
space designated for completing applications and ensure it is clean, well
maintained, and accessible to individuals with disabilities. Respond to
questions, requests, and concerns from employees and management regarding
company and Human Resources programs, policies and guidelines. Inform Human
Resources management of issues related to employee relations within the division
or property. Maintain confidentiality and security of employee and property
records, files, and information. Ensure accurate maintenance of all employee
records and files (e.g., interview documents, I-9’s).
Demi Chef departie
Prepare
special meals or substitute items. Regulate temperature of ovens, broilers,
grills, and roasters. Pull food from freezer storage to thaw in the
refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain
food logs. Monitor the quality and quantity of food that is prepared. Communicate
assistance needed during busy periods. Inform Chef of excess food items for use
in daily specials. Inform F&B service staff of 86’ed items and available
menu specials. Ensure the quality of the food items. Prepare and cook food
according to recipes, quality standards, presentation standards, and food
preparation checklist. Prepare cold foods. Assist management in hiring,
training, scheduling, evaluating, counseling, disciplining, and motivating and
coaching employees; serve as a role model.
Tailor
Distribute
clean uniforms to personnel according to company specifications. Record
assigned and unassigned uniforms as they are distributed, returned, or cleaned.
Inspect uniforms for damage and remove substandard uniforms from circulation
and issue replacements. Complete inventory of uniforms and linens as assigned.
Engineer-Technician
Respond and
attend to guest repair requests. Communicate with guests/customers to resolve
maintenance issues with little to no supervision. Perform preventive
maintenance on tools and equipment, including cleaning and lubrication.
Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools,
radio). Identify, locate, and operate all shut-off valves for equipment.
Maintain maintenance inventory and requisition parts and supplies as needed.
Assure each day’s activities and problems that occur are communicated to the
other shifts using approved communication programs and standards. Display
advanced ability to read standard blue prints and electrical schematics
concerning plumbing and HVAC. Display above average engineering operations
skills and strong general mechanical ability. Display proficiency in at least
three of the following categories, above average skills in three more of the
following categories and basic skills in the remaining categories: air
conditioning and refrigeration, electrical, mechanical, plumbing,
pneumatic/electronic systems and controls, carpentry and finish skills, kitchen
equipment, vehicles, energy conservation, and/or general building management.
Display solid knowledge and skill in the safe use of hand and power tools and
other materials required to perform repair and maintenance tasks. Safely
perform highly complex repairs of the physical property, electrical, plumbing
and mechanical equipment, air conditioners, refrigeration and pool heaters –
ensuring all methods, materials and practices meet company standards and Local
and National codes – with little or no supervision. Troubleshoot and perform
repairs on all types of equipment (e.g., pump and motor replacement), plumbing
(e.g., plunge toilets and unclog drains), electrical equipment including lamps,
air conditioners, HVAC equipment, cosmetic items, extension cords, vacuum
cleaners, internet devices, replace electrical switches and outlets, and
program TV’s. Use the Lockout/Tagout system before performing any maintenance
work. Display advanced knowledge of all engineering computer programs related
to preventative maintenance, energy management, and other systems, including
devices that interact with such programs. Perform advanced troubleshooting of
hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability
to train and mentor other engineers as necessary. Display ability to perform
Engineer on Duty responsibilities, including readings and rounds.
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