Account
Executive – Casablanca
As an
Account Executive your main task will be to provide support to new and existing
accommodation partners, contacting, informing and advising them about how to
meet the demands of the visitors on the Booking.com website. You will also
build the accommodations webpages and training the new accommodations on how to
use Booking.com’s extranet and how to use the systems that can improve their
availability and supply. Furthermore you will offer support to the Account
Managers with various tasks at the office.
Tasks:
- Day-to-day pro-active
communication with partners in your region by telephone, by internal
messaging and occasionally in person to assist with the development of the
business;
- Building productive
relationships with partners to ensure that they offer the best
availability and rate structure;
- Discuss opportunities with
partners that will help improve business by using Booking.com BV’s
internal tool of priority setting;
- First point of contact for key
local accommodation partners, answering questions and queries, taking
action as needed;
- Participation in weekly team
learning in your office;
- Advise accommodation partners
regarding their (potential)webpages on the Booking.com website and how
they can amend data with respect to supply, availability, specials,
promotions;
- Liaison person for properties to
contact when they have questions by phone and the Account Managers are
unavailable;
- Providing support to properties
or Booking.com BV in building the webpage for accommodations and/or
maintaining property information on the Booking.com website;
- Verify that the website has
accurate information on properties and pictures of newly registered
accommodations;
- Delivering training by phone to
new and or existing properties on how to use Booking.com’s extranet and
rates & availability system;
- Providing properties with
information and advice mainly by phone, including follow-ups;
- Looking after IT/administrative
related tasks;
- In consultation with the Account
Managers, provide information support to Booking.com BV for new and
existing accommodations;
- Conduct daily/weekly rate and
availability checks on various platforms;
- Assist in the preparation of
market visits, operational planning and projects;
- Assisting in additional tasks
and projects when needed
- You will also need to be
versatile, flexible and adapt quickly to the latest guidelines/changes
from Booking.com BV.
Qualifications:
- Great face-to-face and telephone
communication skills;
- Fluent French, English and
Arabic speaker and writer;
- Affinity/experience within
e-travel and/or hotel/travel industry is a plus;
- Pro-active, sense of
responsibility and can work independently;
- Ability to convince partners on
the phone to implement suggestions;
- Quick and resourceful, flexible,
accurate, strong analytical and an eye for detail;
- Team player, motivated and
enjoys to work in e-travel and hospitality;
- Business focused;
- Positive attitude;
- Hotel School or University
background preferred
- You already have a work permit
to work in Morocco
Interested?
Please apply by sending your CV and cover letter in English.
Account
Manager – Marrakech
Do you enjoy
taking ownership and being responsible for your own internal business
portfolio? Do you thrive in building strong relationships and inspiring
partners about new products and services? If your answer is “yes”, you might
have what it takes to be the next Account Manager at our amazing Marrakech office!
Booking.com
BV (the company behind Booking.com™, the world’s leading online hotel
reservation service) is looking for people to support our business in the
fast-growing hotel markets.
Booking.com
Online Hotel Reservation Maroc SARL one of the support companies in Africa
is seeking a full time Account Manager in our lovely Marrakech office.
B.responsible:
You support
Booking.com BV; you are responsible for informing and consulting its
accommodation partners in regards to their business performance, market
opportunities and industry trends. You will empower partners on how to use the
system, tools and available products of Booking.com BV with the goal of
optimizing their performance on the platform and creating an amazing experience
for Booking.com’s customers.
B.capable:
- Communicating effectively: you can clearly express ideas
and information to others and flex your style according to the specific
situation and audience
- Managing your market: you excel at evaluating local
market characteristics, trends and drivers, and you effectively prioritize
and manage the performance of a portfolio of accounts to business value
- Identifying and articulating
Partner needs:
you are capable to create value for Partners by identifying, clarifying
and prioritizing partner needs
- Formulating and positioning
solutions: you
enjoy creating “win-win” value for partners by matching needs to relevant
offerings and presenting these in compelling ways
- Gaining commitment: you have the capability to
move partner conversations forward and lead conversations to a successful
outcome
- Representing Booking.com: you can exhibit professional
behavior and act as a role model of the Booking.com values
before, during and after interactions with partners
- Self-awareness, managing and
developing yourself: you have the capability to achieve business goals and make the
difference in interacting with partners by recognizing the emotions of
oneself and of others and to use this information to guide thinking and
behavior
B.skilled:
- 2 years of experience in a
relevant account management function
- Fluent French, English &
Arabic speaker and writer
- Affinity or experience within
e-commerce and/or travel industry
- Pro-active, sense of
responsibility and can work independently
- Accurate, strong analytical
skills and an eye for detail
- Team player, self-motivated,
flexible and open to change
- Positive attitude
- Hotel School, or University
background preferred
- Driver’s license
- Availability to travel up to 50%
Please note
that only English CVs and applications will be accepted.
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