Huawei recrute
Plusieurs Profils
Sales
Supervisor
Main
Responsabilities:
- Motivate sales staff to ensure
the sales target are achieved
- Provide feedback on the team’s
work performance
- Arrange roster and manage daily
shop operations
- Manage stock and control
inventory
Education
& Experience:
- At least 3 years relevant
experience in supervisory role
- Good communication skills with
the ability to speak English & French fluently
- Strong passion to provide
excellent customer service to customers
Location: Casablanca Rabat.
2B2C
Operation
Responsibilities:
- Become the primary point of
contact for key Content Partners for GCC operation handling Game and Music
content operation, data analysis, content curation, game test.
- Support Game/ Music activity
operations, campaign organization assist, test game service.
- Work with the cross-functional
team (Product, Activities & Content) to grow Daily downloads as well
as Daily Active users for different games and game services.
- Track and understand key Digital
marketing and operation metrics to be able to analyze the quality of the
users you are bringing.
- Full understanding of key
performance indicators like LTV, Retention, DAU/MAU, Churn, ROI and other
terms.
- Handling Operator customer
relationship management for resources acquisition, user complaint,
activation and engagement across the different projects and payment from
operator.
- Able to do full performance
campaigns, and optimize based on specific CPI/CPA required by each
business unit
Qualifications:
- 5-7 years of relevant work
experience in the areas of campaign/activity in Mobile Internet Industry
across MENA region.
- Experience of developing and
execution campaigns/activities.
- Business level communication in
Middle East in Arabic and English.
- In-depth experience operating
within and leading cross-functional teams (product management, Business
Development, Operation, etc.).
- Passion for game/apps/music.
- Ability to work collaboratively
in a fast-changing environment.
- Ability for user data analysis.
- Game/music content operation
experience with leading operator is plus.
- Media buying experience is plus.
- Game or music Content Provider
work experience is plus.
Online
Service Issue Management Specialist
Responsibilities:
- TOP common issue identify and
follow up
1.
Identify common top issues in the region, analyze root
causes, and develop improvement plans until they’re all closed.
- Track un-closure cases and
follow up to closed
Track the
consumers’ cases that have not closed, and follow up until all closed
- Onsite Technical and
non-technical support
Support the
technical and non-technical issues which are escalated from supplier and output
the FAQs (by yourself or by pushing internal related department)
- Improve the service process and
satisfaction based on voice of consumers
Timely
collect and analysis the voice of consumers, which are used to improve service
process and overall satisfaction
- Online service NSS and
Interaction service operation data management
Monitor the
online service NSS data and interaction service operation data of per site of
region, track and analyze abnormal data, develop improvement actions in a
timely manner, coordinate related departments to solve problems, and close the
issue in a timely manner;
Requirements:
- General requirements:
-Electric
device, Smartphone/PC interactive service management background preference;
-Up to 3
years Professional at Europe interactive service(like hotline) management;
-Strong
communication skills, Clear logic;
-Highly
organized and target orientated
-Bachelor
degree or above
- Language:
-English,
fluent in writing and speaking;
-French,
fluent in writing and speaking;
-Chinese is
preference, fluent in writing and speaking;
Trainer
Requirements:
1. Building
the training system which includes graded training tables, the trainer system
and the training operating system
2. Analyzing the training needs of markets, ensuring lessons learned are implemented by field team managing training plans and organizing their implementation, monitoring the training process, as well as tracking the training effectiveness and feedback;
3. Building standard of region retail work, summary experience and enable to whole country
and the training operating system
2. Analyzing the training needs of markets, ensuring lessons learned are implemented by field team managing training plans and organizing their implementation, monitoring the training process, as well as tracking the training effectiveness and feedback;
3. Building standard of region retail work, summary experience and enable to whole country
Qualification:
1. English
and French ,Arabic speaker
2. Bachelor degree or above;
3. Be Logical and have good working knowledge of Microsoft Office develop high quality training courses;
4. Experience working as trainer more then 5 years above , in mobile phone company 1 years above
5. Accept frequently travel all over the country
2. Bachelor degree or above;
3. Be Logical and have good working knowledge of Microsoft Office develop high quality training courses;
4. Experience working as trainer more then 5 years above , in mobile phone company 1 years above
5. Accept frequently travel all over the country
Service
Manager
1.
Service system construction:
Responsible for Morocco service network construction, service vender management and service store construction.
Responsible for Morocco service network construction, service vender management and service store construction.
2.
Business operations management:
Responsible for the operation and management of the service center, make sure repair fast and high quality.
Responsible for the operation and management of the service center, make sure repair fast and high quality.
3.
Customer support:
Management of consumer complaints from hotline and service store.
Management of consumer complaints from hotline and service store.
4. Spare
parts management:
Responsible for the management of service store spare parts, Includes spare parts application, distribution and write-off etc..
Responsible for the management of service store spare parts, Includes spare parts application, distribution and write-off etc..
1. Familiar
with the after-sales business process of terminal products.
2. Have some experience in the management of spare parts.
3.Have good service awareness, like to communicate with other people.
4.Proficient in English listening, speaking, reading and writing.
2. Have some experience in the management of spare parts.
3.Have good service awareness, like to communicate with other people.
4.Proficient in English listening, speaking, reading and writing.
