Ritz-Carlton Rabat
recrute 26 Profils
Supervisor-Laundry
Complete
inventory of uniforms and linens. Conduct monthly inventory of laundry
supplies. Report faulty equipment, maintenance needs, and safety hazards to
manager/supervisor. Train employees on all laundry procedures, including safety
procedures and equipment operation. Verify that laundry requests are completed
for each department as needed. Operate and monitor washing, dry cleaning, and
drying machinery. Inspect linens and terry for damage. Assist management in
hiring, training, scheduling, evaluating, counseling, disciplining, and
motivating and coaching employees.
Host/Hostess
Greet guests
and determine the number in their party. Seat guests by finding a clean,
available table; pulling out chairs; placing clean/current menu in front of
guest, etc. Guide guests through the dining rooms and provide any needed
assistance. Move and arrange tables, chairs, and settings and organize seating
for groups with special needs. Ensure place settings are appropriate and each
guest has a napkin, clean silverware, and any other item that is part of the
standard place setting. Check menus to ensure they are current, clean,
plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the
day, practicing clean-as-you-go procedures. Monitor dining rooms for seating
availability, service, safety, and well being of guests.
Carpenter
Build,
install, and repair walls and partitions, including drywall, wallpaper,
millwork/molding, and faux finishing. Install and repair finishes, such as
laminates. Perform rough-in framing for doors, frames, windows, and cabinetry.
Repair, maintain, and construct wood structures such as partitions, doors,
furniture, and similar items throughout the property. Perform miscellaneous
minor repairs such as tightening loose toilet seats, changing light bulbs, and
patching holes in walls. Order items, including filling out requisitions,
obtaining manager approval, and using appropriate vendors. Load, transport, and
unload freight from elevator to designated area, using handtruck.
Fitness
Spa-Supervisor
Advise
employees on general property information, in-house groups, policy changes, or
other pertinent information. Answer questions about available services, general
property information and amenities. Confirm guest first and last name and type
of treatment scheduled prior to beginning treatment. Monitor and stick to time
schedule throughout the day. Advise providers of last minute changes or
additions to schedule and resolve scheduling situations as needed. Promote and
sell spa/salon services and retail products. Complete requisitions for
additional products, supplies, or equipment. Inspect work areas and
tools/equipment to ensure conformance to company standards. Notify Engineering
of spa/salon maintenance and repair needs. Assist management in hiring, training,
scheduling, and motivating and coaching employees; serve as a role model.
Report accidents, injuries, and unsafe work conditions to manager.
Captain-Banquet
Communicate
service needs to chefs and stewards throughout functions. Total charges for
group functions, and prepare and present checks to group contacts for payment.
Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
Ensure proper centerpieces are displayed on every table.Inspect the cleanliness
and presentation of all china, glass, and silver prior to use. Check in with
guests to ensure satisfaction. Set tables according to type of event and
service standards. Communicate additional meal requirements, allergies, dietary
needs, and special requests to the kitchen. Maintain cleanliness of work areas
throughout the day.
Agent-At
Your Service
Operate
telephone switchboard station in order to answer telephone calls. Process guest
requests for wake up calls, screening calls, and other requests related to
placing or receiving telephone calls. Advise guest of any messages (e.g.,
voicemail, mail, faxes) received for them, and send to room if required.
Answer, record, and process all guest calls, requests, questions, or concerns.
Receive, record, and relay messages accurately, completely, and legibly. Log
all guest requests or issues into computer, contact appropriate individual or
department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure
their request has been met to their satisfaction. Provide information to guests
about room features, property amenities, and local areas of interest. Assist
guests with accessing the internet. Report accidents, injuries, and unsafe work
conditions to manager.
Captain /
Supervisor
Communicate
service needs to chefs and stewards throughout functions. Total charges for
group functions, and prepare and present checks to group contacts for payment.
Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
Ensure proper centerpieces are displayed on every table.Inspect the cleanliness
and presentation of all china, glass, and silver prior to use. Check in with
guests to ensure satisfaction. Set tables according to type of event and
service standards. Communicate additional meal requirements, allergies, dietary
needs, and special requests to the kitchen. Maintain cleanliness of work areas
throughout the day.
Asst
Mgr-Banquets
Entry level
management position that leads the banquet staff while personally assisting in
executing events based on requirements and standards. Develops and directs team
to provide consistent, high quality service. Communicates performance
expectations and trains staff in processes. Responsible for managing financial
and administrative duties.
Agent-Reservations
Process all
reservation requests, changes, and cancellations received by phone, fax, or
mail. Identify guest reservation needs and determine appropriate room type.
Verify availability of room type and rate. Explain guarantee, special rate, and
cancellation policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue. Input and access data in
reservation system. Indicate special room reservation types (e.g.,
complimentary rooms, employee discounts, travel agent inspection rates, and
wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.
Admin
Assistant-Food & Bev
Enter and
retrieve information contained in computer databases using a keyboard, mouse,
or trackball to update records, files, reservations, and answer inquiries from
guests. Transmit information or documents using a computer, mail, or facsimile
machine. Operate standard office equipment other than computers. Prepare
letters, memos, and other documents using word processing, spreadsheet,
database, or presentation software. Handle incoming and outgoing mail,
including date stamping and distributing incoming mail. Create and maintain
computer- and paper-based filing and organization systems for records, reports,
documents, etc. Compile, copy, sort, and file records of office activities,
business transactions, and other activities. Enter and locate work-related
information using computers and/or point of sale systems.
Attendant-Uniforms
Distribute
clean uniforms to personnel according to company specifications. Record
assigned and unassigned uniforms as they are distributed, returned, or cleaned.
Inspect uniforms for damage and remove substandard uniforms from circulation
and issue replacements. Complete inventory of uniforms and linens as assigned.
Attendant-Spa
Provide
general spa orientation to guests upon arrival, such as the location and use of
locker rooms, lounge areas, and hospitality stations. Offer guests amenities
such as water, juice, or heated neck pillows. Answer questions about general
property information and amenities. Escort guests to and from treatment rooms.
Check computer for updates and changes to schedule regularly throughout the
day. Maintain cleanliness of workstation, treatment rooms, spa/salon locker
room, and lounge areas. Dispose of trash and dirty linens in the proper area.
Secure supplies and equipment at the end of each shift. Stock towels, linens,
supplies, and amenities in the locker room, lounge areas, and hospitality
stations. Report accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications.
Maintenance
Admin
Enter and
retrieve information contained in computer databases using a keyboard, mouse,
or trackball to update records, files, reservations, and answer inquiries from
guests. Transmit information or documents using a computer, mail, or facsimile
machine. Operate standard office equipment other than computers. Prepare
letters, memos, and other documents using word processing, spreadsheet,
database, or presentation software. Handle incoming and outgoing mail,
including date stamping and distributing incoming mail. Create and maintain
computer- and paper-based filing and organization systems for records, reports,
documents, etc. Compile, copy, sort, and file records of office activities,
business transactions, and other activities. Enter and locate work-related
information using computers and/or point of sale systems.
Cashier-General
/ paymaster
Check
figures, postings, and documents for correct entry, mathematical accuracy, and
proper codes. Organize, secure, and maintain all files, records, cash and cash
equivalents in accordance with policies and procedures. Record, store, access,
and/or analyze computerized financial information. Classify, code, and
summarize numerical and financial data to compile and keep financial records,
using journals, ledgers, and/or computers. Complete period-end closing
procedures and reports as specified. Audit cashier banks periodically according
to SOPs. Maintain, distribute, and record petty cash, cashier banks, and
contracts. Document, maintain, communicate, and act upon all Cash Variances
according to SOPs. Act as liaison between property and armored car service or
primary banking institution. Participate in internal, external, and regulatory
audit processes and ensure compliance with SOPs.
Engineer-Technician-HVAC
Inspect,
repair, and maintain HVAC, air quality control, and refrigeration equipment.
Maintain and conduct daily inspections of the mechanical plant. Monitor and
control property temperature. Monitor and analyze energy and utilities usage.
Calibrate all controls, gauges, meters, and other equipment. Assemble, install,
test, repair, and maintain electrical systems or electronic wiring. Assemble,
install, and maintain pipe assemblies, fittings, valves, etc. Perform routine
pool and spa maintenance.
Mgr-Reservations
Responsible
for soliciting and managing of reservations sales-related opportunities.
Manages and provides training and work assignments to Reservations Sales staff.
Actively up-sells each business opportunity to maximize revenue opportunity.
Achieves personal and team related revenue goals. Responsible for driving
customer loyalty by delivering service excellence throughout each customer
experience. Provides service to our customers in order to grow share of the
account on behalf of the company.
Sommelier
Issue, open,
and serve wine/champagne bottles. Answer guest questions or concerns regarding
the origin, vintage, and style of various wines. Update and maintain wine list
and MICROS system. Pair and suggest wines that will best complement menu items.
Attend wine tastings and develop relationships with vendors. Request new wines
and products. Create and update wine lists. Design and implement wine
promotions and incentive programs. Monitor and replenish inventory of wine
cellar, equipment, and glassware. Train and educate server and bartender staff.
Conduct vintage and BIN number checks. Conduct staff wine tastings. Secure
liquors, beers, wines, coolers, cabinets, and storage areas. Follow all state
and local laws for serving alcohol responsibly. Maintain accurate spill sheet.
Receivable
Clerk
Check
figures, postings, and documents for correct entry, mathematical accuracy, and
proper codes. Organize, secure, and maintain all files, records, cash and cash
equivalents in accordance with policies and procedures. Record, store, access,
and/or analyze computerized financial information. Maintain accurate electronic
spreadsheets for financial and accounting data. Classify, code, and summarize
numerical and financial data to compile and keep financial records, using
journals, ledgers, and/or computers. Prepare, maintain, and distribute
statistical, financial, accounting, auditing, or payroll reports and tables.
Complete period-end closing procedures and reports as specified. Prepare,
review, reconcile, and issue bills, invoices, and account statements according
to company procedures.
Mgr-Guest
Services
Serves as
the property Manager on Duty and oversees all property operations, ensuring
that the highest levels of hospitality and service are provided. Represents
property management in resolving any guest related situation. Manages the flow
of questions and directs guests within the lobby. Serves as Guest Relations
Manager and handles the tracking of service issues.
Clerk-Accounts
Payable
Check
figures, postings, and documents for correct entry, mathematical accuracy, and
proper codes. Organize, secure, and maintain all files, records, cash and cash
equivalents in accordance with policies and procedures. Record, store, access,
and/or analyze computerized financial information. Classify, code, and
summarize numerical and financial data to compile and keep financial records,
using journals, ledgers, and/or computers. Complete period-end closing
procedures and reports as specified. Audit cashier banks periodically according
to SOPs. Maintain, distribute, and record petty cash, cashier banks, and
contracts. Document, maintain, communicate, and act upon all Cash Variances
according to SOPs. Act as liaison between property and armored car service or
primary banking institution. Participate in internal, external, and regulatory
audit processes and ensure compliance with SOPs.
Concierge
Respond to
guest requests for special arrangements or services (e.g., transportation,
reservations, dry cleaning) by making arrangements or identifying appropriate
providers. Respond to special requests from guests with unique needs and follow
up to ensure satisfaction. Gather, summarize, and provide information to guests
about the property and the surrounding area amenities, including special events
and activities. Answer, record, and process all guest calls, messages,
requests, questions, or concerns. Contact appropriate individual or department
(e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request,
or problem. Review shift logs/daily memo books and document pertinent
information in logbooks. Monitor club lounge for seating availability, service,
safety, and well-being of guests. Report accidents, injuries, and unsafe work
conditions to manager; and complete safety training and certifications.
Cafeteria
Attendants
Ensure staff
is working together as a team to ensure optimum service and that guest needs
are met. Inspect grooming and attire of staff, and rectify any deficiencies.
Complete opening and closing duties including setting up necessary supplies and
tools, cleaning all equipment and areas, locking doors, etc. Inspect storage
areas for organization, use of FIFO, and cleanliness. Complete scheduled
inventories and stock and requisition necessary supplies. Monitor dining rooms
for seating availability, service, safety, and well being of guests. Complete
work orders for maintenance repairs. Assist management in hiring, training,
scheduling, evaluating, counseling, disciplining, and motivating and coaching
employees; and serve as a role model and first point of contact of the
Guarantee of Fair Treatment/Open Door Policy process.
Refrigeration
/ Kitchen
Respond and
attend to guest repair requests. Communicate with guests/customers to resolve
maintenance issues with little to no supervision. Perform preventive
maintenance on tools and equipment, including cleaning and lubrication.
Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools,
radio). Identify, locate, and operate all shut-off valves for equipment.
Maintain maintenance inventory and requisition parts and supplies as needed.
Assure each day’s activities and problems that occur are communicated to the
other shifts using approved communication programs and standards. Display
advanced ability to read standard blue prints and electrical schematics
concerning plumbing and HVAC. Display above average engineering operations
skills and strong general mechanical ability.
Sous Chef
Accountable
for overall success of the daily kitchen operations. Exhibits culinary talents
by personally performing tasks while leading the staff and managing all food
related functions. Works to continually improve guest and employee satisfaction
while maintaining the operating budget. Supervises all kitchen areas to ensure
a consistent, high quality product is produced. Responsible for guiding and
developing staff including direct reports. Must ensure sanitation and food
standards are achieved.
Chef de
Cuisine
Accountable
for the quality, consistency and production of the restaurant kitchen. Exhibits
culinary talents by personally performing tasks while leading the staff and
managing all food related functions. Coordinates menus, purchasing, staffing
and food preparation for the property’s restaurant. Works with team to improve
guest and employee satisfaction while maintaining the operating budget. Must
ensure sanitation and food standards are achieved. Develops and trains team to
improve results.
