Mandarin
Oriental Marrakech recrute 5 Nouveaux Profils
Sales
Manager
The Sales
Manager is responsible for the servicing and management of specific accounts
within an assigned area. He will assist the Director of Sales in focusing and
motivating the sales team to achieve the room night goals for their particular
market segment as laid out in the Marketing Plan.
Key
Accountabilities & Responsibilities:
- Generate rooms business from
existing and potential accounts
- Coordinating customer
requirements with other departments in order to achieve maximum guest
satisfaction and profitability for the hotel
- Responsible for the account
management of key and prospect accounts
- Keeps up to date with progress
of all projects in the city to ensure capture of all potential business
- Makes recommendations for
shortfalls and opportunities
- Attends customer events, trade
shows and sales missions to maintain, build and develop key relationships
- Ensures that all calls and sales
leads are answered in a timely manner and as per company standards
- Promotes harmony and team work
within department as well as with all other departments
- Supports customer loyalty and
property’s brand standards by delivering service excellence
- Carries out site visits as per
company standards
- Keeps up to date with market
trends and utilizes all Business Intelligence reports available
Key
Competencies & Requirements
- Degree or Diploma in Hospitality
Management or relevant education
- Minimum 5 years working
experience in the hotel industry, luxury hotel experience is preferred
- Experience in representing hotel
at trade shows and sales missions
- Fluent in French, English and
third language is a plus
- Takes initiative, presentable
and outgoing.
Head
Concierge
The Head
Concierge supervises the concierge team and sets the department goals to help
team members to create an exceptional guest experience in accordance to the
vision and management of the Guest Experience Director.
Key
Accountabilities & Responsibilities
The Head
Concierge is responsible for managing the first impressions of our Guests and,
therefore, must perform the following tasks to the highest standards:
- Supervise daily Concierge
operations
- Set Departmental objectives,
work schedules, policies and procedures
- Monitor the appearance,
standards and performance of the Concierge team members with an emphasis
on training and teamwork
- Ensure team members have current
knowledge of hotel products, services, pricing and policies as well as a
good knowledge of the local area
- Create new experiences to
propose to our guests
- Maximise sales revenues through
up-selling programmes and experiences
- Monitor guest satisfaction
reports and implement actions to improve results
- Maintain good communication and
working relationships with all hotel areas
- Project a professional manner
with an emphasis on hospitality and guest service
- Act in accordance with policies
and procedures when working with front of house equipment and property
management systems
- Attend Rooms Division meetings,
as required
Key
Competencies & Requirements
- A degree or diploma in Hotel
Management or equivalent
- Concierge / Front Office
supervisory experience in the luxury hospitality industry
- Fluent in French, English and
third language is a plus
- Possess strong commercial
awareness and sales capabilities
- Excellent leadership skills,
inter-personal and communication skills
- A passion for delivering
exceptional levels of guest service
- Excellent grooming standards
Bar
Manager (Ling Ling by Hakkasan)
Key
Responsibilities Of The Position
- Insure that the Bar Team adheres
to all standards while delivering an exceptional product with great
consistency
- Supervise the day-to-day bar
operations
- Initiate training for
subordinates to enhance their beverage knowledge and skills
- Responsible to update and
enhance the bar menu, update as required
- Responsible to stock control
& purchasing
- Engage with guests within the
bar area and able to recommend cocktails and suggest alternatives
- Drive innovation behind the bar,
though, product, offering, activities, entertainment…
- Initiate promotions and other
sales activities
- Plan activities for guest in
relation to bartending (mixology class, spirit tasting…)
- Bring dynamism at the bar and
position the bar as a destination, beyond the outlet
- Be fully aware of licensing
regulations and operating hours
- Maintain a regular cleaning
schedule
- Check the preparation of the
mise-en-place
- Check all bar counters,
furniture, service equipment are in good conditions & well equipped
- Inspect all staffs’ uniforms,
personal hygiene, grooming and punctuality
- Supervise all staff in service
- Supervise the whole teams’
performances
- Effective and tactfully handling
guests’ comments and complaints
- Maximise revenue and achieve set
targets through effective up-selling
- Foster positive thinking within
the operation to increase team spirit
- Ensure that par stock levels are
maintained at all times
- Assist the Accounts Department
with all inventories
- Have sound knowledge of all food
& beverages and cocktails
- Find ways to improve the
efficiency of the operations that will benefit both our clients and the
- hotel
- Propose, and initiate when
approved, new services and products for our guests
- Perform any other reasonable
duties as required by the department head from time to time
- Conduct daily briefings
- Build up the good relationship
with customers and build loyalty
Requirements
- Relevant experience in bar or
all-day-dining restaurant and at least 2 years at supervisory level
- Strong bar technical skills
- Good communication skills with
good command in French & English, knowledge in other languages is an
advantage
- Pleasant personality
- Connected to nightlife
- Interest in music, fashion, and
food is a must
- Dynamic and innovative state of
mind
Executive
Chef
The
Executive Chef will report into the Director of F&B and will be responsible
for the following duties:
- Show creativity and innovation,
striving for continuous improvement
- Foster positive thinking and
motivation within all kitchens by giving active assistance and advice on
more effective ways of running kitchens
- Plan in conjunction with the
Outlet Chefs and Outlet Managers activities, promotions and menu
implementations according to the annual marketing plans
- Ensure that all designated
action points from daily briefings or other operational meetings are being
followed by the individuals concerned.
- Be responsible and accountable
for the overall food costs as well as kitchen supplies, kitchen energy
costs and kitchen utensils
- Conduct fortnightly inspections
of kitchens and restaurants with minuted follow-ups
- Plan co-ordinate and supervise
all menu implementations in a timely manner
- Assist in the preparation and
control daily and weekly market lists
- Create and develop new dishes
and recipes by keeping up with the latest market trends
- Constantly strive to improve
kitchen operation procedures
- Be fully responsible for the
labour budget of the kitchen department
- Control manpower distribution
throughout the kitchens, by overseeing the scheduling of all sections and
makes adjustments anticipating unscheduled business
- Create enthusiasm for training
and development amongst all the Culinary Brigade
- Communicate local and
international food trends and market needs to all staff
- In association with the F&B
Director continually seek to improve revenues in all F&B outlets
- Find ways to improve the
efficiency of the operations which will benefit our guests.
Learning
& Development Manager
The
L&D Manager will be responsible for the following duties:
- To identify, establish and
monitor operational, supervisory and managerial Learning and Development
needs and requirements, and provide feedback on a monthly basis to the
Director of Human Resources
- To support the activities of
departmental managers and trainers, and to ensure that all Learning &
Development activities are geared towards the achievement of the hotel
strategic objectives
- To organise regular planned
Fire, Health & Safety and Food Hygiene training to ensure that all
legislation is adhered to; as well as recorded and reviewed in conjunction
with the FLHSSE Supervisor where applicable
- To deliver and manage a three
day Hotel Orientation Programme for all new starters in accordance with
hotel and company standards and procedures
- To be responsible for the
recording of all Learning and Development activities on the database
- To hold a monthly “Departmental
Trainers” meeting in order to elevate the profile of Learning &
Development and promote a greater consistency in the levels of Learning
& Development delivered across departments, with a specific focus on
departmental LQE’s, 11 Pillars and Mission Statement
- To deliver hotel Legendary
Quality Experience (LQE) Customer Relations training on a monthly basis
(or as required)
- To produce a Learning &
Development Calendar encompassing operative, supervisory and managerial
Learning & Development activities
- To support and counsel Heads of
Department & Departmental Managers with their departmental and personal
Learning & Development requirements
- To ensure Learning &
Development expenditure remains in accordance with Human Resources budget,
and to liaise with the Director of Human Resources where appropriate to
ensure appropriate allocation of resources
- To monitor the completion of
Performance Appraisals via monthly auditing process, and on completion, to
review Performance Appraisals identifying Learning & Development needs
and to build these into training plans accordingly
- To support the Management
Trainee Programmes in conjunction with the HODs
- To co-ordinate all
student/trainee programmes according to Hotel and Company policies and
procedures
- To support hotel recognition
programme such as Colleague of the Month, Moment of Delight, Learning and
Development certificates
- To provide counselling and
welfare support to colleagues where required
- To conduct an annual Learning
Needs Analysis of all departments as part of the Learning and Development
strategy for the preceding year
- To manage, support and deliver
where appropriate, MOHG current management development initiatives
- To carry out any other
reasonable requests as requested by the Director of Human Resources
What we
are looking for
- Excellent Communications skills
and fluent in Arabic, French and English
- High level of Interpersonal
skills
- Previous experience in
L&D/Training in an international environment.
- Excellent presentation skills
- Proactive and enthusiastic.
